Terms of Service
Agreement (also called Terms and Conditions, Terms of Service) Between Customer and RentMyStay (owned and operated by BrightStay Realty Labs Pvt Ltd)
Welcome to the RentMyStay.com website (the “Website”). This Website is provided solely to assist hosts and travellers(Guests) in gathering information about each other for the purpose of providing and securing accommodations in a particular locale, and for no other purposes. The terms “we,” “us,” “our,” and “RentMyStay” refer to RentMyStay.com, Website owned and operated by BrightStay Realty Labs Pvt Ltd, and/or our subsidiaries. The term “you” refers to the customer utilizing, visiting, or acessing the Website, and/or listing or accessing a listing on this Website or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth herein (collectively, the “Agreement” or “Terms of Service”). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully. If you do not accept these terms of service, please do not use this Website. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement. When using particular services on the Website, you are subject to any posted policies or rules applicable to such services, which may be posted from time to time. All such policies or rules are hereby incorporated into this Agreement.
Use of the Website
As a condition of your use of this Website, you warrant that:
- You are at least 18 years of age
- You possess the legal authority to create a binding legal obligation
- You will use this Website in accordance with this Agreement
- You will only use this Website to offer or secure legitimate accommodations for you or for another person for whom you are legally authorized to act
- You will only use this Website to offer or secure legitimate accommodations for you or for another person for whom you are legally authorized to act
- All information supplied by you on this Website is true, accurate, current and complete, and
- f you have a RentMyStay.com account, you will safeguard your account information, you will supervise the use of your account, and you will be completely responsible for any use of your account by you and/or anyone other than you. We retain the right at our sole discretion to deny anyone access to this Website and the services we offer, at any time and for any reason, including, but not limited to, violation of this Agreement.
What We Do
We provide users with a marketplace for travel accommodation (the "Service"). The Service is provided on an AS-IS basis and without warranties or representations of any kind to the fullest extent permissible pursuant to applicable laws. We assume no responsibility for information posted on this Website by others, including, but not limited to users and advertisers. We also assume no responsibility for the actions of users through the Service or the Website or as a result of their use of the Service or the Website.
You are responsible for any and all costs associated with using the Website or the Service.
What We Do Not Do
WE DO NOT SCREEN POSTINGS OR LISTINGS AND HAVE NO WAY OF INDEPENDENTLY VERIFYING THE INFORMATION PROVIDED BY A USER OR POSTED ON THIS SITE. USERS SHOULD ALWAYS BE CAUTIOUS ABOUT GIVING PERSONAL INFORMATION TO STRANGERS OR POSTING IT IN A PUBLIC PLACE WHERE SUCH ACTIONS MIGHT BE USED TO HARM, HARASS OR BE USED AGAINST THEM.
WE ARE NOT A PARTY TO THE GUEST/HOST TRANSACTION, ALTHOUGH WE PROVIDE TOOLS, SUCH AS DIRECT CONTACT, THAT ENABLE A USER TO ENTER INTO A TRANSACTION BETWEEN THE GUEST AND THE HOST. AS A RESULT WE HAVE NO CONTROL OVER THE QUALITY, SAFETY, OR LEGALITY OF THE ITEMS ADVERTISED, THE TRUTH OR ACCURACY OF THE LISTINGS, THE ABILITY OF HOSTS TO OFFER THE PROPERTIES LISTED, THE ABILITY OF THE GUESTS TO PAY FOR THE TRANSACTION, DAMAGE TO REAL PROPERTY, DAMAGE OR LOSS OF PERSONAL PROPERTY OR PERSONAL INJURY AS A RESULT OF A STAY. WE CANNOT ENSURE THAT A HOST AND GUEST WILL ACTUALLY COMPLETE A TRANSACTION AND WE DO NOT MAKE ANY REPRESENTATIONS AS TO THE QUALITY, LOCATION, AVAILABILITY, SUITABILITY, OR PRICING OF ANY SPECIFIC PROPERTY.
IN PARTICIPATING IN A TRANSACTION THROUGH THE SERVICE, USERS AGREE TO COMPLY WITH ALL APPLICABLE LAWS.
User Account, Password and Security
You understand that we do not provide the information on the Website and that all publicly posted or privately transmitted information and/or data, including but not limited to, text, photographs, graphics, messages, images, sounds, emails, comments, feedback, suggestions, ideas or other materials ("Content") are the sole responsibility of the person from which such Content originated. You agree and represent that you are entirely responsible for all Content that you upload, download, post, email, transmit or otherwise use or make available via the Service and this Website. Since we do not control the Content posted on the Website or sent to you from another user of the Website, advertiser, or other third-party, we cannot and do not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Website and/or the Service, you may be exposed to offensive, indecent or objectionable Content. You agree that we are not liable for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Website and/or the Service or actions taken in response or reaction thereto.
You agree not to use the Website and/or the Service for any illegal or inappropriate purpose, and affirmatively represent and warrant:
- That you will not upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically, religiously or otherwise objectionable, or other material or content that would violate rights of publicity and/or privacy or that would violate any law.
- That you will not harm minors in any way
- That you will not impersonate any person or entity, including, but not limited to, any employee, officer or director of BrightStay Realty Labs Pvt Ltd, guide, traveler, host, or user, or falsely state or otherwise misrepresent your affiliation with a person or entity
- That you will not forge headers or otherwise manipulate identifiers for any purpose
- That you will not disguise the origin of any Content transmitted through the Service and you will not misrepresent listings
- That you will not upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non disclosure agreements)
- That you will not upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any person or entity
- That you will not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas that are specifically designated for such purpose
- That you will not upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment
- That you will not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Website are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges or use of the Website
- That you will not interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website
- That you will not engage in any activity that is contrary to or which would adversely affect the purpose or intention of the Website, including but not limited to, actually or attempting to manipulate, corrupt or otherwise affect the outcome of the Website's Services, in whole or part, by, among other methods, subscribing another party without their authorization or registering multiple subscriptions under the same or different names
- That you will not act in a manner that negatively affects other users' ability to engage in the Website
- That you will not intentionally or unintentionally violate any applicable local, state, national or international law
- That you will not "stalk" or otherwise harass another; or
That you will not collect or store personal data about users of this Website or the Content posted by others on this Website or use such information for any purpose inconsistent with the purpose of this Website or for the purpose of transmitting or facilitating transmission of unsolicited bulk electronic mail or communications.
You acknowledge that we do not pre-screen Content, but RentMyStay, and its designees shall have the right (but not the obligation) in their sole discretion to refuse, move, or remove any Content on the site for any reason we deem reasonable, in our sole discretion. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by us or submitted to us, including any you find on the Website.
We may preserve Content in our sole discretion and we may also disclose such information to third parties to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect our rights, property, or personal safety or the rights, property and personal safety of our users and the public. We do not, however, undertake any affirmative obligation to examine Content or disclose Content to any third party for any reason. You understand that your Content may be transmitted over a number of different networks and people other than those on this Website could gain access to it.
You understand and agree that sending unsolicited email advertisements to other users through the Website’s messaging system is expressly prohibited by this Agreement, and may subject you to civil and criminal penalties.
Local and International Laws
Content Submitted by Users
With respect to Content you submit or make available to us, you grant us the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such Content and the irrevocable right to sub-license the Content with the sub-licensee having the right to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such Content (in whole or in part) and to incorporate such Content into other works in any format or medium now known or later developed. You grant RentMyStay and its affiliates and sub-licensees the unconditional right to use your username and/or other identifying information you submit in connection with the Website and/or promotion of the Website, including but not limited to, attribution of your comments or reviews (for example, listing your name and hometown on a review that you submit) at our discretion.
Third Party Websites, Links, Content and Services
The Website, Service, and Content available through the Website may contain features and functionalities that may link you or provide you with access to third-party content which is completely independent of the Website, including third-party websites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole. You acknowledge that we have no control over such sites and resources, and you agree that we are not responsible for the content, functionality, availability, advertising, products, or other materials or services of such sites or any additional links contained therein. The existence of a link on the Website does not constitute or imply an endorsement in any manner whatsoever of such third-party site, service, product, material, or content thereon. You assume full liability, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with your access to, use of, or reliance on any element of such link or third-party site or resource.
Your interactions with organizations and/or individuals found on or through the Website and/or the Service, including users, Guests, and/or Hosts, and including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third-party organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any user, Guest, and/or Host, or any other party or third-party. We do not control such parties, third-parties, or any other website and are not responsible for their actions, content or the privacy or other practices of any other website.
Payment – Fees Not Refundable
You agree to pay RentMyStay for the Total Fees for any booking requested in connection with your RentMyStay Account if such requested bookings are confirmed by the applicable Host. In order to establish a booking pending the applicable Host’s confirmation of your requested booking, you understand and agree that RentMyStay, on behalf of the Host, reserves the right, in its sole discretion, to (i) obtain a pre-authorization via your credit card for the Total Fees or (ii) charge your credit card a nominal amount, not to exceed one dollar ($1), or a similar sum in the currency in which you are transacting to verify your credit card. Once RentMyStay receives confirmation of your booking from the applicable Host, RentMyStay will collect the Total Fees in accordance with the terms and conditions of these Terms and the pricing terms set forth in the applicable Listing. Please note that RentMyStay cannot control any fees that may be charged to a Guest by his or her bank related to RentMyStay’s collection of the Total Fees, and RentMyStay disclaims all liability in this regard. RentMyStay charges a Facilitation Fee for each transaction. The Facilitation Fee is due and will be charged at time of confirmation and payment. The Facilitation Fee is not refundable under any circumstances whatsoever. In the event the Guest cancels a reservation, for any reason whatsoever, the Facilitation Fee will be deducted from any refund due the Guest. In the event the Host cancels a reservation, for any reason whatsoever, the Host will be liable to RentMyStay for the Facilitation Fee.
We use third-party payment system/s partners. We do not retain any payment card information. Any and all payments or fees charged by third-party service providers shall be borne by the users themselves unless otherwise stated.
Payments between Guests and Hosts
Generally, upon confirmation of a transaction, the Guest will pay RentMyStay and receive a payment code from RentMyStay. Upon check-in, the Guest will present the payment code it received from RentMyStay to the Host. The Host will then present the payment code to RentMyStay, and upon confirmation of the authorized payment code, RentMyStay will release payment to the Host.
CAUTION – RentMyStay is not responsible for cancellation policy disputes or any other disputes between Host and Guests. All Hosts are encouraged to conspicuously post in their listing, in clear and unambiguous language, their cancellation policy, if any.
Facilitation Fee Due From Host
No Resale of Service
General Practices Regarding Use and Storage
You acknowledge that we may establish general practices and limits concerning use of our site, including but not limited to matters pertaining to the number and size of emails, time Content and other information will remain on our site, limitations on what Content may be posted and when and how long we will retain it.
We may at any time destroy or log off accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
Limitations on Service
Dealings With Other Users and Advertisers
Our Proprietary Rights
Disclaimer of Warranties
Limitation of Liability
YOU EXPRESSLY UNDERSTAND AND AGREE THAT RentMyStay, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, SPONSORS, ADVERTISERS, PARENTS, AFFILIATES, SUCCESSORS OR ASSIGNS ("WE"), SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEBSITE OR SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE OR SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE OR SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, RentMyStay'S LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
IF YOU ARE DISSATISFIED WITH THE WEBSITE OR THE SERVICE, YOU DO NOT AGREE WITH ANY PART OF THE TERMS, OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST RentMyStay WITH RESPECT TO THE TERMS OF THE WEBSITE OR THE SERVICE, THEN YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE TO DISCONTINUE USING THE WEBSITE.
- This Agreement constitutes the entire agreement between you and RentMyStay and governs your use of the Website and the Service, superseding any prior agreements between you and RentMyStay. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. This Agreement and the relationship between you and RentMyStay shall be governed by the laws of INDIA without regard to its conflict of law provisions. You and RentMyStay agree to submit to the personal and exclusive jurisdiction of the courts located within the INDIA, First or Second Departments. You acknowledge that RentMyStay shall have the right to take legal action against you if your actions violate this Agreement to the detriment of RentMyStay or any of its affiliates. The failure of RentMyStay to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful, void, or for any reason unenforceable the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement shall remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or the Service or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
How do I call RentMyStay?
We prefer you reach us by email / Android app for better tracking, however following are the contact numbers:
Sales/Bookings: +918722644000 : (9AM - 8PM) Wednesday Holiday!
Support/Issues: +917204315482 : (10AM - 7PM) Wednesday Holiday!
Finance: +918904046100 : (10AM - 7PM) Sunday Holiday!