Cancellation terms depend on the booking type, cancellation timing and booking status.

General Cancellation Rules

• Within 24 hours of booking: Full refund, provided the cancellation request is received before the scheduled move-in time.
• After 24 hours of booking and before the scheduled move-in time: The applicable cancellation charge below will apply, unless the future-booking flat-confirmation exception below applies.
• At or after the scheduled move-in time: No booking/rent cancellation refund will be provided.
• Applicable GST will be charged on cancellation fees.

Cancellation Charges

• Daily Booking: 50% deduction.
• Flexi Rent / Short-Term Stay: ₹3,000 cancellation charge.
• Regular Rent / Long-Term Stay: 90% deduction and 10% refund.

Future Bookings Awaiting Flat Confirmation

• If the flat number has not yet been confirmed, the booking may be cancelled at any time before flat confirmation for a full refund.
• After the flat is confirmed, a full refund remains available for 24 hours from the time of flat confirmation, provided the cancellation request is received before the scheduled move-in time.
• After this 24-hour confirmation window, the standard cancellation terms for the applicable booking type will apply.

Bookings Without a Physical Site Visit

For qualifying bookings where no physical site visit was completed before booking, a cancellation charge of ₹2,000 may apply after any applicable full-refund window has ended and before the scheduled move-in time, subject to verification of the booking and visit history.

A property visit completed by a friend or family member on behalf of the customer will be considered a completed physical site visit.

After Move-in

• No booking/rent cancellation refund is provided at or after the scheduled move-in time.
• Free movement to another available RentMyStay property may be provided within 48 hours after move-in, subject to availability and applicable movement terms.
• Any other refundable amount, including security-deposit settlement where applicable, will be processed according to the applicable booking or rental agreement terms.

No-show or Non-payment

If the customer does not move in or the required payment remains unpaid for more than 48 hours after the scheduled move-in time, the booking may be cancelled and no booking refund will be provided.

How to Cancel

To request cancellation, email contact@rentmystay.com with your booking details. The cancellation timing will be based on when RentMyStay receives the cancellation request.

A breakup of House Rent, Miscellaneous Charges and FM fee, where applicable, will be communicated by email.