Privacy Policy

Last updated: 1 October 2026

RentMyStay is operated by BrightPath Technology and Services Pvt Ltd. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and the choices available to you when you use the RentMyStay website, mobile app and related services.

1. Information we collect

Depending on how you use RentMyStay, we may collect information such as:

  • Name, mobile number, email address and contact details.
  • Account and profile information.
  • Identity or verification documents submitted for a booking.
  • Booking, stay, payment and transaction-related information.
  • Property requirements, enquiries and site-visit information.
  • Support requests, tickets, chats and other communications with us.
  • Property and listing information provided by property owners.
  • Device, browser, usage and cookie information when you use our website or app.

We collect information reasonably required to provide, operate and improve our services.

2. How we use your information

We may use your information to:

  • Create and manage your RentMyStay account.
  • Process bookings, payments and stay-related services.
  • Verify identity and booking information.
  • Communicate with you about enquiries, bookings, payments, support requests and your stay.
  • Provide property recommendations and relevant RentMyStay services.
  • Manage property-owner relationships and property information.
  • Prevent fraud, misuse and security issues.
  • Improve our website, app, customer support and services.
  • Send service updates and, where permitted, promotional communications.
  • Meet applicable legal, regulatory, accounting and compliance requirements.

You may opt out of promotional communications where an opt-out option is provided. We may still contact you regarding active bookings, payments, support requests, account matters or other service-related communications.

3. Payments

Payments may be processed through third-party payment service providers. These providers may collect and process payment information according to their own privacy and security practices.

Never share card passwords, PINs, OTPs or other sensitive payment credentials with RentMyStay staff or through chat.

4. When we may share information

We do not sell personal information for third-party promotional use. We may share information where reasonably necessary with:

  • Payment and banking service providers.
  • Technology, hosting, communications, analytics and support service providers.
  • Property owners, property managers, caretakers or operational partners where required to provide your booked service.
  • Professional advisers, auditors or other authorised service providers.
  • Government authorities, regulators, courts or law-enforcement agencies where required by applicable law.

We may also use aggregated or anonymised information for analytics and business improvement where it does not reasonably identify an individual.

5. Cookies and analytics

RentMyStay may use cookies and similar technologies to:

  • Keep the website and app functioning correctly.
  • Remember preferences.
  • Understand how our services are used.
  • Measure performance and improve the customer experience.
  • Support analytics and marketing where applicable.

Some cookies or analytics technologies may be provided by third-party service providers. You may control certain cookies through your browser or device settings.

6. Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no website, application, network or electronic transmission can be guaranteed to be completely secure.

Keep your account credentials confidential and avoid sharing sensitive financial information such as passwords, PINs or OTPs.

7. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting, fraud-prevention, dispute-resolution and compliance requirements.

Information that is no longer required may be deleted or anonymised, unless it must be retained for a longer period under applicable law or for legitimate legal or compliance purposes.

8. Your information and choices

Subject to applicable law, you may request to:

  • Access information associated with your account.
  • Correct or update inaccurate information.
  • Request deletion or erasure of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a privacy-related concern or grievance.

We may need to verify your identity before processing certain requests.

9. Reviews and information you choose to share

If you voluntarily submit a review, testimonial, feedback or other content for publication, we may display that content on RentMyStay channels. Please avoid including personal, confidential or financial information in content intended to be publicly visible.

10. Third-party websites and services

Our website or app may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and RentMyStay is not responsible for how those third parties handle information outside our services.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law. When we make material changes, we may update the date shown at the top of this page and provide additional notice where appropriate.

12. Contact us

For privacy questions, requests or concerns, contact:

BrightPath Technology and Services Pvt Ltd
PCA #7, 14th Main Road, 1st Sector,
HSR Layout, Bengaluru, Karnataka - 560102
Email: contact@rentmystay.com

You may also contact RentMyStay Support through the website or mobile app.

13. Governing law

This Privacy Policy is governed by applicable laws of India. Subject to applicable law, legal proceedings relating to RentMyStay shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.