Frequently Asked Questions
Why to choose RentMyStay?
RentMyStay homes are fully furnished houses which can be rented for any duration, be it for Flexible stay of few months or for Regular long term stay.
We offer best alternatives to hotels and service apartments, our homes should not be confused for hotels or service apartments as we don't provide any service. Since we rent on do-it yourself model we expect you to clean and maintain the house by yourself and hand over the flat in the same way we rented you. Reasonable wear and tear are accepted.
We offer best alternatives to hotels and service apartments, our homes should not be confused for hotels or service apartments as we don't provide any service. Since we rent on do-it yourself model we expect you to clean and maintain the house by yourself and hand over the flat in the same way we rented you. Reasonable wear and tear are accepted.
How do I report issue or contact RentMyStaysupport team?
For any issues or support you can :
1. Raise a ticket via our 'RentMyStay Android/IOS' App or
2. Email us @ help@rentmystay.com or
3. You can also contact our support team @ 9035750377 (10:00 AM –06:00PM) Wednesday Holiday!
1. Raise a ticket via our 'RentMyStay Android/IOS' App or
2. Email us @ help@rentmystay.com or
3. You can also contact our support team @ 9035750377 (10:00 AM –06:00PM) Wednesday Holiday!
What are the amenities and furniture’s available in the flat?
All our homes equipped with following things:
Semi furnished:
Equipped with Fan, lights, Geyser, Wardrobes(depending on the property). You can check the description for more details.
Fully Furnished:
• Studio: Please check description for amenities
• 1RK:
Hall/Kitchen:
TV, Fridge, Cot with Mattress, Fan, Lights, Geyser, Wardrobes, Curtains and Calling bell.
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid, Tawa, Kadai, 3 x Serving spoon, Small Spoon, Forks, Plate, Steel Glasses, 3 x Small bowl, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, Pakkad
Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper
• 1 BHK / 2BHK / 3 BHK house or flat:
Kitchen:
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid, Tawa, Kadai, 3 x Serving spoon, Small Spoon, Forks, Plate, Steel Glasses, 3 x Small bowl, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, Pakkad
Bedroom(each):
Bed/Cot, Mattress, Cupboard, Light, Fan, Curtains
Hall:
Sofa, Center Table, TV, Fan, Light, Curtains, Calling bell
Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper
Misc:
Broom, Door Mat
Additionally following provided for flexi stay customers:
Bedsheets, Pillows and blankets are provided only for flexi stays!
In some properties we provide washing machines (shared/dedicated).
Cable recharge to be done by tenants or is provided with additional charges.
*Depending upon the building amenities may change please check the amenities before booking
Semi furnished:
Equipped with Fan, lights, Geyser, Wardrobes(depending on the property). You can check the description for more details.
Fully Furnished:
• Studio: Please check description for amenities
• 1RK:
Hall/Kitchen:
TV, Fridge, Cot with Mattress, Fan, Lights, Geyser, Wardrobes, Curtains and Calling bell.
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid, Tawa, Kadai, 3 x Serving spoon, Small Spoon, Forks, Plate, Steel Glasses, 3 x Small bowl, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, Pakkad
Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper
• 1 BHK / 2BHK / 3 BHK house or flat:
Kitchen:
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid, Tawa, Kadai, 3 x Serving spoon, Small Spoon, Forks, Plate, Steel Glasses, 3 x Small bowl, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, Pakkad
Bedroom(each):
Bed/Cot, Mattress, Cupboard, Light, Fan, Curtains
Hall:
Sofa, Center Table, TV, Fan, Light, Curtains, Calling bell
Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper
Misc:
Broom, Door Mat
Additionally following provided for flexi stay customers:
Bedsheets, Pillows and blankets are provided only for flexi stays!
In some properties we provide washing machines (shared/dedicated).
Cable recharge to be done by tenants or is provided with additional charges.
*Depending upon the building amenities may change please check the amenities before booking
What is not provided in the flat?
For Regular stay: Bedsheets, Pillows and blankets are not provided!
Towels, Toiletries, Drinking water cans, Housekeeping, Extra linens are not provided for any stay duration i.e.., flexi stay or regular stay
Towels, Toiletries, Drinking water cans, Housekeeping, Extra linens are not provided for any stay duration i.e.., flexi stay or regular stay
What are the house rules?
There is no house rules as long as you are a good citizen, adhere to the law of the land and respect your neighbours. If there are any specific house rules, it would be covered under the property description or house rules section.
What is the minimum stay?
Depending on your needs you can stay for any duration whether it is for few weeks orfew months.
Lock-in Period:
Regular stay: The Lock-in period for regular stay is 3 months (e.g.: 28-Mar-22 to 28-Jun-22) and if the tenant wishes to terminate this agreement during the lock-in period, the tenant would be charged Rs 10,000.00 towards breaking of Lock-in period. After the lock-in period, you can terminate with 1-month advance notice and should be sent in writing.
Flexi stay: After the initial booking period, you can terminate with 7 days advance notice and should be sent in writing.
In the event of notice by email (contact@rentmystay.com) an acknowledgment should be received from Company.
Any notice to tenants from the company shall be sent on the registered email ID. Any other mode of notice shall not be accepted.
Regular stay: The Lock-in period for regular stay is 3 months (e.g.: 28-Mar-22 to 28-Jun-22) and if the tenant wishes to terminate this agreement during the lock-in period, the tenant would be charged Rs 10,000.00 towards breaking of Lock-in period. After the lock-in period, you can terminate with 1-month advance notice and should be sent in writing.
Flexi stay: After the initial booking period, you can terminate with 7 days advance notice and should be sent in writing.
In the event of notice by email (contact@rentmystay.com) an acknowledgment should be received from Company.
Any notice to tenants from the company shall be sent on the registered email ID. Any other mode of notice shall not be accepted.
How does the token amount work?
The token/booking amount must be paid to confirm the booking. Once you have paid the token/booking amount, we won't show the house to any other customers and the place is booked for you. The token/booking amount will be adjusted in your security deposit. If you end up cancelling your booking, the token/booking amount shall be refunded based on cancellation policy.
Below is the link for further reference
Cancellation Policy
Below is the link for further reference
Cancellation Policy
What is included in Rent?
Rent covers your stay at the Flat with all provided amenities.
For Flexi stay: Electricity to be paid as per actual usage. Gas will charged Rs 1500 If the flat is not left reasonably clean additional Rs 1000 may be charged towards cleaning charges. There are no additional charges.
For Regular stay: All utilities including cable, electricity, gas, Wi-Fi(if any) and maintenance charges has to be additionally paid. You can refer your agreement for more details. The first gas cylinder provided at the time of move-in is charged Rs 1500 If the flat is not left reasonably clean additional Rs 1000 may be charged towards cleaning charges.
Your rent does not cover:
Monthly Electricity Charges. Monthly Cooking Gas charges. Monthly DTH and Internet recurring charges. Basically, any recurring charges for maid, cleaning etc. Any additional furnishing that's not part of the standard package. 'FOOD IS NOT INCLUDED IN THE DAILY/MONTHLY RENT'
For Flexi stay: Electricity to be paid as per actual usage. Gas will charged Rs 1500 If the flat is not left reasonably clean additional Rs 1000 may be charged towards cleaning charges. There are no additional charges.
For Regular stay: All utilities including cable, electricity, gas, Wi-Fi(if any) and maintenance charges has to be additionally paid. You can refer your agreement for more details. The first gas cylinder provided at the time of move-in is charged Rs 1500 If the flat is not left reasonably clean additional Rs 1000 may be charged towards cleaning charges.
Your rent does not cover:
Monthly Electricity Charges. Monthly Cooking Gas charges. Monthly DTH and Internet recurring charges. Basically, any recurring charges for maid, cleaning etc. Any additional furnishing that's not part of the standard package. 'FOOD IS NOT INCLUDED IN THE DAILY/MONTHLY RENT'
Are the rent and deposit negotiable?
No, Rent and deposit are fixed. Since we exclusively maintain these properties and booking only happen through us you can be assured that rent and deposit will be same if you pay online or at the property.
What is Move-in/Move-out time?
Move-in time –01:00 PM and Move-out time – 11:00 AM Ex: If the booking is from 3rd June to 15th September then you can move in at 01:00 PM on 3rd June and move out by 11:00 AM on 15th September. If you are moving out after 11:00 AM one day rent will be charged.
(These timings will be the same for flexi and regular stays).
(These timings will be the same for flexi and regular stays).
What payments should I complete before moving in?
Before you move in, you have to pay the 1st month rent in advance and the security deposit and Rs 1,000 onboarding for regular stay and Rs 1,500 onboarding for flexi stay. These need to be paid 3 days prior to the move-in date. Once this is done, you would be handed over the keys to your new place!
How to book the flat?
Decide in which area you need the flat
Decide if you need the apartment for Flexi or Regularstay
Select the dates and no. of guests.
Check the amount displayed.
Mention your details required for booking such as contact number, address etc.,
Make the payment, the payment gateway is secured and accepts all Indian cards, internet banking, Wallet, UPI etc.,
To book the flat for less than a month stay, full amount needs to be paid and for stays longer than a month Rs 10,000.00 booking amount needs to be paid, which will be adjusted with deposit. Full amount needs to be paid before move-in date.
Decide if you need the apartment for Flexi or Regularstay
Select the dates and no. of guests.
Check the amount displayed.
Mention your details required for booking such as contact number, address etc.,
Make the payment, the payment gateway is secured and accepts all Indian cards, internet banking, Wallet, UPI etc.,
To book the flat for less than a month stay, full amount needs to be paid and for stays longer than a month Rs 10,000.00 booking amount needs to be paid, which will be adjusted with deposit. Full amount needs to be paid before move-in date.
How should I submit my ID proof?
ID proof is mandatory for all the tenants, be it for Flexi stay or Regular stay, one could upload the ID proof from the booking email sent to your registered email or using the RentMyStay APP. This needs to be done to confirm the booking.
How do I collect keys?
Keys will be arranged at the apartment you are moving into. You will be required to provided ID proofs(KYC) for all occupants, sign the agreement and clear all payments before move-in. If you are making online payments make sure the payments are cleared to avoid delay in move-in.
You could reach the team @ 9035750377: (10:00AM –06:00PM)
You could reach the team @ 9035750377: (10:00AM –06:00PM)
Theft & Damage policy
Personal Belongings
The tenant shall be responsible for his/her belongings in the scheduled premise. The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.
Home Furnishing
In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.
For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places. We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
The tenant shall be responsible for his/her belongings in the scheduled premise. The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.
Home Furnishing
In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.
For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places. We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
How do I cancel my booking and what are the cancellation charges before Move-in?
You can cancel by emailing us at contact@rentmystay.com. For cancellation terms refer the below link
Cancellation Policy
Booking Change or Vacate or cancellation after Move-In
Flexi (Short) term:
Booking can be cancelled anytime with 7 days’ notice period.
There will be Rs 1,000.00 penalty charges if there is extension during notice period.
Current month rent won’t be refundable incase of early Move out.
In case of change in rent due to market conditions 1 month notice shall be provided
In case of Flexi stay extension, rent as per the website price shall be charged
For more details refer the agreement
Regular (Long) term:
1 month formal notice via email(contact@rentmystay.com) should be provided. Verbal/notice on call won’t be accepted.
Deposit is refundable after the completion of lock-in period subject to payment of rent for the duration of Stay.
In case of early Move out rent and monthly charges for entire duration shall be deducted and balance amount will be refunded.
Renovation charges will be deducted even if flat is not painted. You can raise ticket for painting flat or any issue with paint within 15 days of move-in.
Latest or highest rent and monthly charges paid during the period will deducted towards renovation. For more details refer the agreement.
Booking can be cancelled anytime with 7 days’ notice period.
There will be Rs 1,000.00 penalty charges if there is extension during notice period.
Current month rent won’t be refundable incase of early Move out.
In case of change in rent due to market conditions 1 month notice shall be provided
In case of Flexi stay extension, rent as per the website price shall be charged
For more details refer the agreement
Regular (Long) term:
1 month formal notice via email(contact@rentmystay.com) should be provided. Verbal/notice on call won’t be accepted.
Deposit is refundable after the completion of lock-in period subject to payment of rent for the duration of Stay.
In case of early Move out rent and monthly charges for entire duration shall be deducted and balance amount will be refunded.
Renovation charges will be deducted even if flat is not painted. You can raise ticket for painting flat or any issue with paint within 15 days of move-in.
Latest or highest rent and monthly charges paid during the period will deducted towards renovation. For more details refer the agreement.
When to pay the rent?
Payment Terms:
Before move-in: Rs 1,000 Onboarding for regular stay and Rs 1,500 Onboarding for flexi stay + Deposit + First month rent. Our rentals are prepaid.
Every month: Recurring monthly rentals and any other charges to be paid before due date of each month.
https://youtu.be/Ts3LksnWN2Y
Before move-in: Rs 1,000 Onboarding for regular stay and Rs 1,500 Onboarding for flexi stay + Deposit + First month rent. Our rentals are prepaid.
Every month: Recurring monthly rentals and any other charges to be paid before due date of each month.
https://youtu.be/Ts3LksnWN2Y
How to Pay my rent/dues?
You can know and pay your rent/dues by logging into your dashboard.
You could pay the rent by cash using our portal(Card/Wallet/UPI) OR via online transfer via NEFT/IMPS to below account:
A/C holder Name: BrightPath
A/C no: 64140859192
IFSC Code: SBIN0016213
Bank: State Bank of India
For all online transfers please email the screenshot to contact@rentmystay.com
Late payment charges:
After 5th day: Rs 500.00 for every day of delay thereafter.
Please click below for a small Video tutorial to help you further.// https://www.youtube.com/shorts/_pPRuTTmMH8.
You could pay the rent by cash using our portal(Card/Wallet/UPI) OR via online transfer via NEFT/IMPS to below account:
A/C holder Name: BrightPath
A/C no: 64140859192
IFSC Code: SBIN0016213
Bank: State Bank of India
For all online transfers please email the screenshot to contact@rentmystay.com
Late payment charges:
After 5th day: Rs 500.00 for every day of delay thereafter.
Please click below for a small Video tutorial to help you further.// https://www.youtube.com/shorts/_pPRuTTmMH8.
What is the due date for Regular Rent Payment?
By default rent due date is the move-in date as mentioned in your agreement i.e.., if you moved to the flat on 24th June, you need to pay the rent by 24th of each month. We provide additional 5 days grace period to pay the rent till which no late payment charges are applicable i.e.., you can pay the rent on or before 29th of each month in this example. If you paying after due date additional late payment charges will be applicable.
In case if you wish to change the due date to 1st of the month to match with your other commitments the same can be done. In such a case if you move-in date is on 24-June, you can pay the pro-rated rent from 24th to 30th and from next month your due date shall be changed to 1st of each month. Subsequently rent can be paid on or before 5th of the month (with 5 day grace period) in this example.
In case if you wish to change the due date to 1st of the month to match with your other commitments the same can be done. In such a case if you move-in date is on 24-June, you can pay the pro-rated rent from 24th to 30th and from next month your due date shall be changed to 1st of each month. Subsequently rent can be paid on or before 5th of the month (with 5 day grace period) in this example.
How do I extend my stay?
We welcome extended stays! Kindly drop an email to contact@rentmystay.com requesting for booking extensions. Extension is subject to availability. We request you to book as long as you are sure since we can't guarantee the same flat or availability for extension. Upon confirmation of extension Rs 10,000.00 will be blocked for the same from the deposit as a booking amount. The booking amount is non-refundable if the extension is cancelled as we stop taking any future booking for the flat post your extension.
Extension for Flexistay booking:
If the stay is extended for couple of days an additional Rs 100 per day would be charged. For more than a month there are no additional charges. Payment towards extension has to be made before the extension Start date.
We will be taking bookings for your flat after your move out date, if we get any future booking, no extension will be possible.
Extension during the notice period Rs 1,000.00 (Penalty charges) will be applicable subject to availability.
Extension for Flexistay booking:
If the stay is extended for couple of days an additional Rs 100 per day would be charged. For more than a month there are no additional charges. Payment towards extension has to be made before the extension Start date.
We will be taking bookings for your flat after your move out date, if we get any future booking, no extension will be possible.
Extension during the notice period Rs 1,000.00 (Penalty charges) will be applicable subject to availability.
Do I need to pay maintenance charges?
For Flexi stay as well as Regular stay maintenance charge is included in the rent.
You can refer your agreement for more details.
How many days are covered in one month booking?
For Monthly stays, booking is from the date of booking to one day before the calendar date of next month. Ex.: from 01:00PM on 3rd June to 11:00 AM on 2nd July
How do I go about late night bookings?
Our customer care is available between 10:00 AM and 06:00 PM, If you need to move-in beyond the mentioned time you need to collect the keys before. In exceptional cases building caretakers can make alternative arrangement. RentMyStay shall not be held responsible if any issue arises.
Can I shift across RentMyStay homes? What are the Movement Charges?
One of the benefit of staying with RentMyStay is the flexibility to move across our network of homes. The difference in rent/deposit between the homes will be adjusted, and if the new home has higher rent/deposit, tenant has to pay the difference. During movement the flat will not be painted but all required maintenance check and cleaning of the flat will be performed for the new flat. Any repairs or maintenance for the fixtures will be performed.
If stay is less than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 3,000.00
If moving from 1BHK -> Any other flat : Rs 5,000.00
If moving from 2BHk -> Any other flat : Rs 8,000.00
If stay is longer than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 5,000.00
If moving from 1BHK -> Any other flat : Rs 7,000.00
If moving from 2BHk -> Any other flat : Rs 10,000.00
If stay is less than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 3,000.00
If moving from 1BHK -> Any other flat : Rs 5,000.00
If moving from 2BHk -> Any other flat : Rs 8,000.00
If stay is longer than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 5,000.00
If moving from 1BHK -> Any other flat : Rs 7,000.00
If moving from 2BHk -> Any other flat : Rs 10,000.00
Should I have to pay any additional Brokerage charges?
RentMyStay does not take or charge any brokerage charges.
Are there any other charges than those mentioned in the Dashboard or Agreement?
All charges are clearly mentioned in the agreement and dashboard. We do not charge anything apart from the charges mentioned in the agreement.
How to schedule a site visit?
You can either do a physical visit or virtual visit via video call.
On the website, there is an option to schedule a visit. You must fill all essential information and schedule a visit at your convenience. For further assistance, you can also contact the sales person.
On the website, there is an option to schedule a visit. You must fill all essential information and schedule a visit at your convenience. For further assistance, you can also contact the sales person.
What are the Site Visit Timings?
From 08:00 AM to 07:00 PM, you can plan aphysical visit by clicking on the schedule visit button on the property description. We may also offer a video tour of the property if necessary. On a case-by-case basis, you can also request a site visit outside of these hours. You are welcome to contact us about it.
How do I cancel or reschedule my house visit?
There will be no cancellations required, however feel free to reschedule as per your convenient time.
I want to know more about the property.
We transparently display all information you need to know about the property on our site and you may contact the salesperson for further information.
Is flat pet friendly?
Please check specifically before booking the property if pets are allowed.
Is there a lift at the properties?
It is dependent on the properties.
Is there a balcony on this property?
Because each property is unique, some buildings will have balconies while others will not; this will be included in the description and amenities.
Is Wi-Fi available in this property?
Our properties do not have any Wi-Fi connection; customer should arrange their own Wi-Fi facility. We do have tie up with vendors and can help you take the connections from them. You are also free to select your own vendor.
Flexi stay: You can opt for the property with Wifi and we will be able to provide you Wi-Fi with additional cost. You can check out our paid amenities section for more details.
Flexi stay: You can opt for the property with Wifi and we will be able to provide you Wi-Fi with additional cost. You can check out our paid amenities section for more details.
Do you have a power backup system at your properties?
It is dependent on the properties.
Are the flat couples friendly?
Yes, RentMyStay provides couple friendly flats based on terms. If you are using it for legitimate reasons, we allow it. We collect ID proof of all occupied tenants for security reasons.
Can I book the flat for Bachelors?
Yes, bachelor flats are available for rent.
How accurate are the property images?
We periodically acquire pictures of the complete house while onboarding a property on our website from the owner in order to correctly portray its characteristics. The same information is available on our website/app. It's possible that there may be slight change in the furniture, you can confirm the same before booking.
Can I choose house amenities?
In fully furnished houses, we offer a standard package of amenities along with furniture.
Also, you can choose some amenities like Power backup/invertor, Washing machine, Wi-Fi, New kitchen Utensils, and Blanket/Cotsheet by paying extra charges.
Do all houses have parking?
All houses have 2 wheeler parking. Car parking depends on the properties and may be chargeable. Please confirm before booking.
How can I find the list of amenities?
On our site, we clearly present all of the information you need to know about the property. The description is displayed on the property page.
Can you provide additional information about the nearby bus station, grocery stores, and other facilities?
We display the property's location on Google Maps so you can learn more about the neighbourhood and nearby amenities
What is my rent cycle? How do I change my rent cycle?
Rent cycle will start from your Move in date. You can change the rent cycle from 1st to 1st of every month as well.
What other expenses do I incur other than rent?
Bills for gas, Television(DTH), Drinking water and Electricity.
How do I get my deposit refund?
Login to dashboard or mobile app and update the bank details.
You can email your last month electricity bill and last payment receipt for reconsilation.
Ensure flat is inspected for any damages by the staff before your move-out as you will incur damage charges if any during the refund.
Refunds will be processed within maximum 4 to 5 working days after move-out.
All the refunds happen via bank transfer only..
You can email your last month electricity bill and last payment receipt for reconsilation.
Ensure flat is inspected for any damages by the staff before your move-out as you will incur damage charges if any during the refund.
Refunds will be processed within maximum 4 to 5 working days after move-out.
All the refunds happen via bank transfer only..
What is the duration of the Agreement for the Regularstay?
The long term or regular stay agreement will be for a period of 11 months.
I want to vacate early, what is the procedure?
If you wish to vacate the flat email us @ contact@rentmystay.com, all deductions will be as per the agreement terms.
Can I convert my Flexi stay to Regular stay or vice versa?
Yes, you can change Flexi stay booking to Regular stay booking by contacting the sales team. The new rentals will take effect only when all payments have been made and the term is changed in the agreement. Regular stay to Flexi stay is not possible.
Can I stay beyond my Move-out time?
RentMyStay standard Move in / Move out time is 01:00 PM-11:00 PM so in case if the customer wants to Move out late then extra charges will be applicable.
Can I vacate the flat immediately without providing notice?
A mandatory notice should be issued in accordance with the terms and conditions of the agreement. If notice is not provided the rent for the notice period shall be deducted and rest of the amount will be refunded.
What is the notice period for vacating the property?
As per RentMyStay agreement 1 month prior written notice should be given for Regular long term stay. 7 days prior written notice should be given for Flexi stay
I am staying for long term, can I extend for just a few days more?
Yes you can extend the stay for whatever dates you want. During your notice period if you would like to extend Rs 1,000.00 (Penalty charges) will be applicable and subject to availability.
How safe is RentMyStay?
RentMyStay properties are located all across Bangalore and the all the locations are safe. We take safety related concerns very seriously and ensure our tenants have a seamless stay throughout their tenure.
Unable to contact property manager
If you are unable to reach our property manager you can raise a ticket for call back or contact our support team @ 9035750377: (10:00 AM – 06:00PM) Wednesday Holiday!
I need owner pan Details, how do I get that?
Once all payments are cleared and agreement is signed, Sign In to your
RentMyStay DASHBOARD - >MY STAY -> INVOICE & AGREEMENT, Owner Pan details is mentioned in this page
Alternatively the same is mentioned in Invoices and Agreement.
RentMyStay DASHBOARD - >MY STAY -> INVOICE & AGREEMENT, Owner Pan details is mentioned in this page
Alternatively the same is mentioned in Invoices and Agreement.
What is the procedure to vacate the house?
Before Vacating:
1. Prior notice shall be sent by email to contact@rentmystay.com with the date you will be vacating. Notice period of 1 month for Regular stay and 7 days for Flexi stay is mandatory to avoid any penalty.
2. Ensure you have completed 3 months lockin and 1 month notice period for regular stay.
3. Ensure rent dues, utility bills are all paid. Rent cannot be adjusted with deposit.
4. Get the flat inspection done by the caretaker on the last day for any damages.
5. Login to dashboard or user app or the email and update the bank details.
6. Move-out time shall be 11:00AM on the last day. In case of any significant delay extra charges will be applicable.
On the Day of Vacating:
1. You can mark the move-out in the mobile app and hand over the keys to caretaker.
2. Once vacated and bank details are updated, refund shall be done in 3 to 5 working days.
1. Prior notice shall be sent by email to contact@rentmystay.com with the date you will be vacating. Notice period of 1 month for Regular stay and 7 days for Flexi stay is mandatory to avoid any penalty.
2. Ensure you have completed 3 months lockin and 1 month notice period for regular stay.
3. Ensure rent dues, utility bills are all paid. Rent cannot be adjusted with deposit.
4. Get the flat inspection done by the caretaker on the last day for any damages.
5. Login to dashboard or user app or the email and update the bank details.
6. Move-out time shall be 11:00AM on the last day. In case of any significant delay extra charges will be applicable.
On the Day of Vacating:
1. You can mark the move-out in the mobile app and hand over the keys to caretaker.
2. Once vacated and bank details are updated, refund shall be done in 3 to 5 working days.
How do I download my agreement?
You can download your agreement by Signing In to your
RentMyStay DASHBOARD - > MY STAY -> INVOICE & AGREEMENT -> DOWNLOAD AGREEMENT
https://youtube.com/shorts/gGIjZKpsKFc?feature=share
RentMyStay DASHBOARD - > MY STAY -> INVOICE & AGREEMENT -> DOWNLOAD AGREEMENT
https://youtube.com/shorts/gGIjZKpsKFc?feature=share
How do I update Transaction ID paid through Net Banking/UPI
Login to the user app -> My Stay -> Monthly Invoice -> Pay now->Pay by Bank/Update Transaction->Enter Transaction ID /UTR Number->Submit
Login to web portal -> My Stay -> Invoices and Agreement -> Pay / Update Transaction ID ->Bank Transfer -> Enter Transaction ID /UTR Number->Submit
https://www.youtube.com/shorts/_pPRuTTmMH8
Login to web portal -> My Stay -> Invoices and Agreement -> Pay / Update Transaction ID ->Bank Transfer -> Enter Transaction ID /UTR Number->Submit
https://www.youtube.com/shorts/_pPRuTTmMH8
How to pay monthly Electricity bill ?
Search for “BESCOM bill desk” in browser and enter account number mentioned in the BESCOM Electricity bill, submit and pay the bill.
Login to any payment app (Phone pay, Google pay, Paytm or any Bank app), enter account number and pay the bill. Delay in Electricity bill payment may cause additional interest or power disconnection.
Quick link to pay electricity bill
https://www.bescom.co.in/bescom/main/quick-payment
How do I dispose Garbage of my flat?
Kindly segregate the garbage in to dry waste and wet waste and hand over the garbage to the garbage collectors. If not segregated properly the garbage collectors don’t collect garbage.
In some buildings Convenience charges will be charged by Caretaker and he will collect the garbage from the flat and handover to the garbage collectors. Garbage management is not included in the Rent or Maintenance charges. Local municipal authorities will impose penalty for improper segregation and disposal of the garbage.
In some buildings Convenience charges will be charged by Caretaker and he will collect the garbage from the flat and handover to the garbage collectors. Garbage management is not included in the Rent or Maintenance charges. Local municipal authorities will impose penalty for improper segregation and disposal of the garbage.
Do I need a rent receipt to claim HRA?
Yes, to claim HRA, you must provide a rent receipt. HRA will be applicable only on the house rent and not on any other components.