Frequently Asked Questions

book-on-mobile
RentMyStay offers furnished and semi-furnished rental homes for flexible short-term stays as well as regular long-term rentals.

Our homes are residential rentals rather than serviced apartments or hotels. Tenants are expected to look after the home during their stay and return it in a reasonably clean condition, allowing for normal wear and tear.
Daily Stay (1–13 Days)

• Daily Stay is suitable for customers looking for accommodation for a few days.
• Stay Duration: 1 to 13 days.
• Availability: Available only in selected buildings.
• Security Deposit: No security deposit required.
• Lock-in Period: No lock-in period.
• Notice Period: No notice required.
• Cancellation Policy: No refund will be provided if the booking is cancelled.

Flexi Stay (Short-Term / Flexible Stay)

• Flexi Stay is ideal for customers looking for flexible accommodation without a long-term commitment.
• Stay Duration: Commonly 1 to 3 months, depending on property availability.
• Security Deposit: Lower refundable deposit compared to Regular Stay. The exact amount is displayed on the property page.
• Lock-in Period: No lock-in period.
• Notice Period: 7 days' prior notice required for vacating.
• Onboarding Charges: ₹1,500(one-time, non-refundable).
• Maintenance: Common-area maintenance is included in the rent.
• Bedding: Bedsheets, pillows and blankets are provided in furnished properties.
• Cancellation Policy: Applicable cancellation charges will be as per RentMyStay's cancellation policy.

Regular Stay (Long-Term Stay)

• Regular Stay is suitable for customers planning to stay for a longer duration with a standard rental agreement.
• Stay Duration: Designed for long-term accommodation.
• Security Deposit: Generally around 2 months' rent, depending on the property. The exact refundable deposit is shown on the property page and during booking.
• Lock-in Period: 3 months.
• Notice Period: 1 month's notice required after completion of the lock-in period.
• Onboarding Charges: ₹1,000 (one-time, non-refundable).
• Maintenance: Common-area maintenance and monthly water charges are included in the rent.
• Bedding: Bedsheets, pillows and blankets are not provided.
• Cancellation Policy: Applicable cancellation charges will be as per RentMyStay's cancellation policy.
Daily Stay: If you need accommodation for 1–13 days without paying a security deposit.

Flexi Stay: If you need accommodation for a few weeks or months with flexibility and a lower deposit.

Regular Stay: If you are planning a longer stay and are comfortable with a 3-month lock-in and 1-month notice period.
How It Works:
Invite your friends to RentMyStay using your unique Referral Code and enjoy rewards together!
• Your friend gets an instant ₹500 discount on their booking when they use your referral code.
• Once your friend's booking is confirmed and successfully checked in, you earn ₹500 Rent Credit.
• Use your Rent Credit towards your next month's rent at any RentMyStay property.

Terms & Conditions:
• The referred customer will receive an instant ₹500 discount when the referral code is applied during booking.
• The referrer will receive ₹500 Rent Credit once the referred customer's booking is confirmed and successfully checked in.
• The referral code must be entered at the time of booking and cannot be applied later.
• There is no limit to the number of friends you can refer.
• Referral rewards can only be used for RentMyStay rent payments and cannot be exchanged for cash or transferred to another account.
• Self-referrals, duplicate accounts, or fraudulent referrals are not eligible for rewards.
• RentMyStay reserves the right to verify referrals, reject invalid referrals, or modify, suspend, or terminate the Referral Program at any time without prior notice.
For any issues or assistance, you can contact us through :
1. Raise a support ticket through the 'RentMyStay Android/IOS' App
2. Email us at help@rentmystay.com
3. Chat with our Support Team through the RentMyStay Support in the app/web:
RentMyStay App → ☰ Menu → RentMyStay Support → Chat with our Support Team
4. (10:00 AM –06:00 PM) Wednesday: Holiday
All our homes equipped with following things:

Semi furnished:
Equipped with Fan, lights, Geyser, Wardrobes(depending on the property). You can check the description for more details.

Fully Furnished:

• Studio: Please check description for amenities

• 1RK: Please check description for amenities

Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper

• 1 BHK / 2BHK / 3 BHK house or flat:

Kitchen:
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid set of 3, Tawa, Kadai, 3 x Serving spoon, Small Spoon 4 pieces, Forks 4 pieces, Plate 4, Steel Glasses 4, 3 x Small bowls, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, tea cup 4pc,tea pan, Pakkad, Chimta

Bedroom(each):
Bed/Cot, Mattress, Cupboard, Light, Fan, Curtains

Hall:
Sofa, Center Table, TV, Fan, Light, Curtains, Calling bell

Bathroom/WC:
Geyser, Dustbin 2 pieces , Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper

Misc:
Broom, Door Mat 2 pieces
Additionally, for Flexi Stay / Short-Term Stay customers:
Bedsheets, pillows and blankets are provided for furnished flats.

Shared washing machines may be available in the common area of selected properties. Check the amenities on the property page before booking.
TV Cable recharge to be done by tenants.

*Depending upon the building amenities may change please check the amenities before booking
Towels, toiletries, drinking water, housekeeping and extra linens are not included for either Flexi Stay or Regular Stay.

For Regular Stay (long-term stay), bedsheets, pillows and blankets are also not provided.

For furnished Flexi Stay (short-term/flexible stay), bedsheets, pillows and blankets are provided.
There is no house rules as long as you are a good citizen, adhere to the law of the land and respect your neighbours. If there are any specific house rules, it would be covered under the property description or house rules section.
Flexi Stay (short-term/flexible stay):
Flexi Stay is designed for customers who want flexibility or are not sure how long they will stay. Customers commonly choose it for stays of around 1 to 3 months, depending on the selected property and dates. There is no lock-in period. You should give 7 days' prior notice if you plan to vacate or extend. If you leave before the end of an already booked period, the unused rent is not refundable.

Regular Stay (long-term stay):
Regular Stay follows a standard rental structure for customers with a clearer stay plan. It has a 3-month lock-in period followed by a 1-month notice period. If you terminate the agreement during the 3-month lock-in period, a ₹10,000 lock-in termination penalty applies. After the lock-in period, 1 month's advance written notice is required. If the required notice is not served, an additional 1 month's rent will be applicable.

Email vacating notice:
If you send a vacating notice to contact@rentmystay.com/rentmystay support please obtain an acknowledgement from RentMyStay so you have confirmation that the vacate notice was received.

Daily bookings are separate. The stay type available for your selected property and dates is shown during booking, and the applicable agreement contains the final terms.
1. Browse and select: Explore homes on the RentMyStay website/app and review the location, amenities, rent, deposit and availability.
2. Visit (optional): Use Schedule Visit on the property's description page for a physical visit between 08:00 AM and 07:00 PM, or request a virtual tour.
3. Book: Open the booking link for your selected property, choose your stay type, dates and occupants, and review the charges.
4. Confirm: For Flexi or Regular Stay, pay the ₹5,000 token/booking amount, adjusted against your security deposit, to reserve the property.
5. Move in: Before check-in, pay the balance deposit, first month's rent and onboarding charges; complete KYC and sign the agreement. Keys are arranged after move-in requirements are met.
Cancellation and refunds follow the Cancellation Policy.
For Flexi Stay and Regular Stay, choose a property and use its booking link to pay a ₹5,000 token/booking amount. This reserves the property and is adjusted against the security deposit. You may visit the property before booking.

Before check-in, pay the balance deposit, applicable onboarding charges and first month's rent. Any cancellation refund follows the Cancellation Policy.
Flexi Stay (short-term/flexible stay)

Included in rent:
• Your stay in the booked property
• Standard amenities listed for the property
• Common area Maintenance charges
• Bedsheets, pillows and blankets for furnished flats
• No brokerage

Paid separately / not included in rent:
• Electricity
• Cooking gas or gas refills
• Garbage charges, where applicable
• DTH and Wi-Fi/Internet charges, where applicable
• Maid or housekeeping services
• Food
• Drinking water
• Toiletries
• Additional furnishings or optional paid amenities not included in the standard package

Regular Stay (long-term stay)

Included in rent:
• Your stay in the booked property
• Standard amenities listed for the property
• Common area Maintenance charges
• Monthly water charges
• No brokerage

Paid separately / not included in rent:
• Bedsheets, pillows and blankets
• Electricity
• Cooking gas or gas refills
• Garbage charges, where applicable
• DTH and Wi-Fi/Internet charges, where applicable
• Maid, housekeeping or cleaning services
• Food
• Drinking water
• Toiletries
• Additional furnishings or optional paid amenities not included in the standard package

The property page and your booking/agreement will show the exact rent inclusions, refundable deposit, onboarding charge, renovation charges and any property-specific paid amenities.
No, Rent and deposit are fixed. Since we exclusively maintain these properties and booking only happen through us you can be assured that rent and deposit will be same if you pay online or at the property.
Pay and update the UTR no. before invoice start date and earn 100 points.
Payments can be updated on the website or using app.
In case of payment to caretaker or ground staff, 100 points given for payments received within invoice start date +5 days.

Point can be converted at the time of checkout or new booking.
100 points = 10Rs. * This shall be updated from time to time.
Move-in time –01:00 PM and Move-out time – 11:00 AM Ex: If the booking is from 3rd June to 15th September then you can move in at 01:00 PM on 3rd June and move out by 11:00 AM on 15th September. If you are moving out after 11:00 AM one day rent will be charged.
(These timings will be the same for flexi and regular stays).
Before move-in, you must clear the first month's rent (payable in advance), the security deposit, and the applicable onboarding charge.

• Flexi Stay: one-time non-refundable onboarding charge of ₹1,500.
• Regular Stay: one-time non-refundable onboarding charge of ₹1,000.

These are separate payment components. The exact rent, security deposit and other applicable charges are shown during booking, and all required move-in payments must be cleared before the keys are handed over.
Browse homes on our website/app, select a property you like and review its amenities, rent and deposit. You can schedule a physical visit or request a virtual tour before deciding.

Use the booking link on the chosen property page. Select Flexi Stay or Regular Stay, your dates and number of occupants; review the charges and enter your details.

Pay the ₹5,000 token for Flexi/Regular Stay through the booking payment link to reserve the property. It is adjusted against your security deposit. Clear the remaining deposit, first month's rent and onboarding charges before moving in.
KYC/ID proof is mandatory for all occupants for both Flexi Stay and Regular Stay. You can upload the required documents through the link provided with your booking or through the RentMyStay app. Complete the required KYC before move-in.
The keys will be arranged at the apartment you are moving into.

Before your move-in, please ensure that you:

Submit KYC/ID proofs for all occupants.
Sign the agreement.
Clear all outstanding payments before the move-in date.

If you are making an online payment, please complete it in advance to avoid any delay in your move-in process.

For any queries or assistance, please contact us through RentMyStay Support in the app/web:
RentMyStay App → ☰ Menu → RentMyStay Support → Chat with our Support Team

Support Hours: 10:00 AM – 6:00 PM
Personal Belongings
The tenant shall be responsible for his/her belongings in the scheduled premise. The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.

Home Furnishing
In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.
For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places. We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
To request a cancellation, email contact@rentmystay.com with your booking details.

Within 24 hours of booking: Full refund, provided the cancellation request is received before the scheduled move-in time.

After 24 hours of booking and before the scheduled move-in time: The following charges apply unless the future-booking flat-confirmation exception below applies.
• Flexi Rent / short-term stay: ₹3,000 cancellation charge.
• Regular Rent / long-term stay: 90% deduction and 10% refund.

At or after the scheduled move-in time: No booking/rent cancellation refund. Any applicable security-deposit refund or final settlement is handled separately according to the booking or rental agreement terms.

Future bookings awaiting flat confirmation: If the flat number has not yet been confirmed, you may cancel any time before flat confirmation for a full refund. After confirmation, a full refund remains available for 24 hours from the time of flat confirmation, provided the cancellation request is received before the scheduled move-in time. After this 24-hour confirmation window, the standard cancellation terms for the applicable booking type will apply.

GST applies to cancellation fees. For qualifying bookings where no physical site visit was completed before booking, a ₹2,000 cancellation charge may apply after any applicable full-refund window has ended and before move-in, subject to verification. A visit completed by a friend or family member on your behalf is considered a completed site visit.

No-show or non-payment for more than 48 hours after the scheduled move-in time may result in cancellation with no booking refund.

View the complete Cancellation Policy.
Log in to your dashboard → My Stay → Invoice → Pay / Update UTR, then choose a payment method. You can pay by bank transfer, NEFT, IMPS, UPI or credit card.

Transfer rent to the corresponding building's bank account shown in your dashboard. Direct NEFT/IMPS/UPI transfers carry no RentMyStay processing charge; payment-gateway or credit-card payments may attract gateway charges. Update your UTR/transaction ID for transfers and email the payment screenshot to contact@rentmystay.com.

Late payment: A five-day grace period applies after the rent due date. If rent is still unpaid, a charge of 2% per month or ₹500 per month, whichever is higher, applies.
Watch the payment tutorial.
By default rent due date is the move-in date as mentioned in your agreement i.e.., if you moved to the flat on 24th June, you need to pay the rent by 23rd of each month. We provide additional 5 days grace period to pay the rent till which no late payment charges are applicable i.e.., you can pay the rent on or before 28th of each month in this example. After the five-day grace period, a late charge of 2% per month or ₹500 per month, whichever is higher, applies.
In case if you wish to change the due date to 1st of the month to match with your other commitments the same can be done. In such a case if you move-in date is on 24-June, you can pay the pro-rated rent from 24th to 30th and from next month your due date shall be changed to 1st of each month. Subsequently rent can be paid on or before 5th of the month (with 5 day grace period) in this example.
We welcome extended stays!

• You can now extend your stay directly via our website or app. Click on “My Stay” → “Vacate/Extend” to submit your request.
• Extension is subject to availability, and we recommend you to extend early.
• if you have any issues while extending your stay please contact us through “rentmystay support”.

Extension Policies:
• No extra charge for extensions. Rent may vary during extension.
• Payment must be made before the new extension start date.
• We may accept new bookings after your confirmed move-out date. If new booking is confirmed, extension will not be possible.
• If extension requested during notice period via email or rentmystay support → ₹500 penalty (subject to availability).
• If extension requested during notice period via rentmystay app/website → ₹100 penalty.

Flexistay extensions:
• No extra charge for extensions over a month
• Payment must be made before the new extension start date
• We may accept new bookings after your original move-out date. If a booking is confirmed, extension will not be possible.
During Notice Period:
• If requested via email or support call → ₹500 penalty (subject to availability).
• If requested via app/website → ₹100 penalty.
Maintenance charges are included in the rent for Daily stay, Flexi Stay and Regular Stay.
Property-specific paid amenities or other charges, if any, are shown on the property page and in the applicable agreement.
For Monthly stays, booking is from the date of booking to one day before the calendar date of next month. Ex.: from 01:00PM on 3rd June to 11:00 AM on 2nd July
Our customer care is available between 10:00 AM and 06:00 PM, If you need to move-in beyond the mentioned time you need to collect the keys before. In exceptional cases building caretakers can make alternative arrangement. RentMyStay shall not be held responsible if any issue arises.
We make the shifting process smooth and hassle-free. However, there are a few important steps and charges to keep in mind:

Before shifting to a new flat, you must personally visit and confirm the property to ensure it meets your requirements.

Shifting between flats involves a one-time movement charge based on your current flat type:
• From 1BHK -> Any flat: 1,000
• From 2BHK -> Any flat: 2,000
• From 1RK/Studio -> Any flat: 1,000

Important
• Movement charges plus one month’s rent for the new flat must be paid upfront before shifting
After you vacate your new flat, renovation charges will be deducted from your deposit:
less than 6 months –
• Studio / 1RK & 1BHK → ₹2,000
• 2BHK → ₹3,000
more than 6 months –
• Studio / 1RK & 1BHK → ₹3,000
• 2BHK → ₹4,000
*18% GST is applicable on renovation deduction amount
Booking & Deposit Adjustments:
• Any balance amount from your current booking will be adjusted to the new booking.
• Your security deposit from the old flat will be adjusted only after:
     1. Inspection of damages (if any), and
     2. Submission of the final electricity bill (E-bill) for the old flat.
One of the benefit of staying with RentMyStay is the flexibility to move across our network of homes.
RentMyStay does not take or charge any brokerage charges.
All charges are clearly mentioned in the agreement and dashboard. We do not charge anything apart from the charges mentioned in the agreement.
Yes, you can visit a property before booking. On the property description page, click Schedule Visit to arrange a physical visit between 08:00 AM and 07:00 PM. Virtual video tours may also be arranged. For help, contact RentMyStay Support through the website or app.
From 08:00 AM to 07:00 PM, you can plan a physical visit by clicking on the schedule visit button on the property description. We may also offer a video tour of the property if necessary. On a case-by-case basis, you can also request a site visit outside of these hours. You are welcome to contact us about it.
There will be no cancellations required, however feel free to reschedule as per your convenient time.
We transparently display all information you need to know about the property on our site and you may contact the salesperson for further information.
Pets not allowed.
To enhance your comfort and convenience, we are pleased to provide access to the Wi-Fi network in the common areas of the property. Please note that this network has limited coverage inside the flats and is intended for limited use only.
Yes, RentMyStay provides couple friendly flats based on terms. If you are using it for legitimate reasons, we allow it. We collect ID proof of all occupied tenants for security reasons.
Yes, bachelor flats are available for rent.
We periodically acquire pictures of the complete house while onboarding a property on our website from the owner in order to correctly portray its characteristics. The same information is available on our website/app. It's possible that there may be slight change in the furniture, you can confirm the same before booking.
In fully furnished houses, we offer a standard package of amenities along with furniture. Also, you can choose some amenities like Power backup/invertor, Washing machine, Wi-Fi, New kitchen Utensils, and Blanket/Cotsheet by paying extra charges.
All houses have 2 wheeler parking. Car parking depends on the properties and may be chargeable. Please confirm before booking.
On our site, we clearly present all of the information you need to know about the property. The description is displayed on the property page.
We display the property's location on Google Maps so you can learn more about the neighbourhood and nearby amenities
Plan for the refundable security deposit shown on the property page, electricity, cooking gas, garbage collection (where applicable), internet/DTH, drinking water, housekeeping and optional amenities. Monthly water and common-area maintenance are included in Regular Stay rent; common-area maintenance is included in Flexi Stay too. Check Flexi Stay water terms for your property. No brokerage is charged.

One-time onboarding: Flexi Stay ₹1,500; Regular Stay ₹1,000 (non-refundable).
Renovation charges (plus 18% GST):
• Flexi Stay, less than 6 months: Studio/1RK/1BHK ₹2,000; 2BHK ₹3,000.
• Flexi Stay, more than 6 months: Studio/1RK/1BHK ₹3,000; 2BHK ₹4,000.
• Regular Stay, up to 11 months: Studio/1RK one month's rent; 1BHK ₹10,000; 2BHK ₹15,000.
• Regular Stay, more than 11 months: generally one month's rent.

Renovation invoices can be paid in advance or at checkout and show as Pending until paid. See your property page and agreement for exact amounts, inclusions and any other applicable charges.
Login to dashboard or mobile app and update the bank details.
You can email your last month electricity bill and last payment receipt for reconsilation.
Ensure flat is inspected for any damages by the staff before your move-out as you will incur damage charges if any during the refund.

Refunds will be processed within 3–5 working days after move-out, once your bank details are updated, subject to reconciliation, inspection and applicable deductions.
All the refunds happen via bank transfer only..
Your security deposit is refundable after applicable deductions. Depending on your booking and the condition of the property at move-out, deductions may include:
• Renovation/restoration charges applicable to the stay type, property type and duration
• Damage to furniture, appliances, fixtures or the property
• Unpaid rent, electricity, utility bills or other outstanding dues
• Charges for any unserved notice period, wherever applicable
• ₹10,000 lock-in termination penalty if a Regular Stay is terminated during the 3-month lock-in period
• Cleaning charge of ₹1,000 if the flat is not left in a reasonably clean condition

Regular Stay renovation charges:
For stays of 11 months or less:
• Studio / 1RK: one month's rent + 18% gst
• 1BHK: ₹10,000 + 18% gst
• 2BHK: ₹15,000 + 18% gst
You can pay the renovation charges invoice amount in advance or during checkout. The invoice will show as “Pending” until payment is made.

For stays of more than 11 months:
• Renovation charges are generally equivalent to one month's rent; any additional service/miscellaneous charges will be as stated in the applicable agreement.

Flexi Stay renovation charges:
Flexi Stay less than 6 months:
• Studio / 1RK & 1BHK → ₹2,000 + 18% gst
• 2BHK → ₹3,000 + 18% gst
You can pay the renovation charges invoice amount in advance or during checkout. The invoice will show as “Pending” until payment is made.

Flexi Stay more than 6 months:
• Studio / 1RK & 1BHK → ₹3,000 + 18% gst
• 2BHK → ₹4,000 + 18% gst
You can pay the renovation charges invoice amount in advance or during checkout. The invoice will show as “Pending” until payment is made.
The final refund is based on the applicable agreement, property inspection and any outstanding dues.
The standard Regular Stay (long-term stay) agreement is for 11 months. Your signed agreement contains the final dates and terms for your booking.
Submit your vacate request through app/web by going to My Stay → Vacate/Extend and complete the process, or email to contact@rentmystay.com.

Flexi Stay and Regular Stay have different notice and lock-in requirements. Any applicable notice-period, early-termination or other deductions will be handled according to your booking and rental agreement terms.
You can request conversion from Flexi Stay to Regular Stay by contacting the sales team. The Regular Stay rent and terms take effect only after the required payments are completed and the agreement is updated.

Conversion from Regular Stay to Flexi Stay is not available.
Standard move-out time is 11:00 AM. If you need to stay beyond the scheduled move-out time, please request it in advance. Approval is subject to availability and additional charges may apply.
The applicable notice period must be followed. Flexi Stay normally requires 7 days' notice, while Regular Stay normally requires 1 month's notice after the lock-in period.

If the required notice is not served, rent or other charges for the unserved notice period may be deducted according to the agreement terms.
Yes. You can request an extension for additional days, subject to availability. If you extend your stay during the notice period, a ₹500 penalty/extension charge will apply.
RentMyStay properties are located all across Bangalore and the all the locations are safe. We take safety related concerns very seriously and ensure our tenants have a seamless stay throughout their tenure.
If you are unable to reach your Property Manager, you can raise a Support Ticket for a callback or please contact us through RentMyStay Support in the app/web:
RentMyStay App → ☰ Menu → RentMyStay Support → Chat with our Support Team

Support Hours:10:00 AM – 6:00 PM
Weekly Holiday: Wednesday
Once all payments are cleared and agreement is signed, Sign In to your
RentMyStay DASHBOARD - >MY STAY -> INVOICE & AGREEMENT, Owner Pan details is mentioned in this page
Alternatively the same is mentioned in Invoices and Agreement.
For future bookings where the flat number has not yet been confirmed, you may cancel at any time before flat confirmation for a full refund.

After flat confirmation: A full refund remains available for 24 hours from the time of flat confirmation, provided the cancellation request is received before the scheduled move-in time.

After 24 hours of flat confirmation: The standard cancellation terms for your booking type will apply.

For the applicable charges and other conditions, please refer to the Cancellation Policy.
You can submit your vacate notice and mark your move-out through the website/app under My Stay → Vacate/Extend.

Before vacating:
• Submit your planned move-out date through the app/website, or email contact@rentmystay.com.
• Notice period required: 1 month for Regular Stay and 7 days for Flexi Stay.
• For Regular Stay, ensure the 3-month lock-in and applicable 1-month notice requirements are completed. If the required notice is not served, applicable charges may be deducted.
• Clear all rent and utility dues. Rent cannot be adjusted against the security deposit.
• Arrange a flat inspection with the caretaker on your last day.
• Update your bank details through the dashboard/app or email.
• Standard move-out time is 11:00 AM; late move-out may attract additional charges.

On the day of vacating:
• Mark move-out on the app/website and hand over the keys to the caretaker.
• The deposit refund will be processed within 3–5 working days once your bank details are updated, subject to reconciliation, inspection and applicable deductions.
To download your agreement, please sign in to your RentMyStay dashboard via web or app. Then navigate to MY STAY -> INVOICE & AGREEMENT -> DOWNLOAD AGREEMENT. You can also check this video for guidance: [Download Agreement Video]
(https://youtube.com/shorts/gGIjZKpsKFc?feature=share). If you have any other questions, feel free to ask!
Login to the user app -> My Stay -> Monthly Invoice -> Pay now->Pay by Bank/Update Transaction->Enter Transaction ID /UTR Number->Submit

Login to web portal -> My Stay -> Invoices and Agreement -> Pay / Update Transaction ID ->Bank Transfer -> Enter Transaction ID /UTR Number->Submit
https://youtu.be/BrXGwnrIe8k
electricity_bill

Search for “BESCOM bill desk” in browser and enter account number mentioned in the BESCOM Electricity bill, submit and pay the bill.

Login to any payment app (Phone pay, Google pay, Paytm or any Bank app), enter account number and pay the bill. Delay in Electricity bill payment may cause additional interest or power disconnection.

Quick link to pay electricity bill
https://www.bescom.co.in/bescom/main/quick-payment
Kindly segregate the garbage in to dry waste and wet waste and hand over the garbage to the garbage collectors. If not segregated properly the garbage collectors don’t collect garbage.

In some buildings Convenience charges will be charged by Caretaker and he will collect the garbage from the flat and handover to the garbage collectors. Garbage management is not included in the Rent or Maintenance charges. Local municipal authorities will impose penalty for improper segregation and disposal of the garbage.
Before shifting to a new building, the customer must visit and confirm the new property.

Renovation Charges has to be paid upfront before shifting to the new flat, and movement charges are applicable while vacating the new flat from the deposit amount based on the current stay duration:

If stay is 11 months or less:
1 RK / Studio: One month’s rent + ₹3,000 movement charge
1 BHK: ₹10,000 + ₹5,000 movement charge
2 BHK: ₹15,000 + ₹8,000 movement charge

If stay is more than 11 months:
For all types of flats: One month’s rent as renovation charge + movement charge

1 RK / Studio: ₹5,000 (movement charges)
1 BHK: ₹7,000 (movement charges)
2 BHK: ₹10,000 (movement charges)
The difference in rent/deposit between the homes will be adjusted, and if the new home has higher rent/deposit, tenant has to pay the difference. During movement the flat will not be painted but all required maintenance check and cleaning of the flat will be performed for the new flat. Any repairs or maintenance for the fixtures will be performed.
To sign the agreement:

kindly download rentmystay app on playstore or app store or login to website. kindly fallow the below steps
RentMyStay → Dashboard → My Stays → Booking ID → Agreement Sign → Sign Preview → Digitally sign & submit.
Yes. For all tenancy renewal agreements, the applicable stamp duty charges are to be borne by the tenant.
Yes, to claim HRA, you must provide a rent receipt. HRA will be applicable only on the house rent and not on any other components.
The rent offered during an extension is not negotiable.

Extension rents are determined based on the current market rent, property demand, and our pricing policy. The rent shared with you in the extension offer will be final.
Rent is normally fixed for the term of your rental agreement; any revision at renewal follows the agreement terms.

A mid-term increase is considered only in exceptional cases, after an explicit written discussion and mutual agreement. If either party disagrees, both parties may serve the applicable notice and end the tenancy/vacate according to the rental agreement's terms.
Yes. KYC (Know Your Customer) verification is mandatory for all occupants before moving into a RentMyStay home.

Bookings may be delayed or cancelled if the required documents are not submitted within the specified timeline.
The Electricity Bill(E-Bill) hold amount of ₹1,500 is shown as an approximate deduction towards your last Electricity bill.

If you have already paid the last electricity bill, please email us the following documents at contact@rentmystay.com to process any eligible refund:
1. Last electricity bill(E-Bill) copy.
2. Last electricity bill(E-Bill) paid receipt.
A shared washing machine may be available in the common area of selected RentMyStay properties for use by tenants. Availability varies by property. Please check the amenities listed on the property page before booking.
Payments usually take up to 24 hours to be verified and updated in the RentMyStay system.

If you have already made the payment, please ensure that your Transaction ID/UTR number has been updated in your dashboard, if applicable.

If the payment still shows as pending after 24 hours, please contact us through RentMyStay Support Chat and share your payment details or transaction screenshot. Our Support Team will verify the payment and assist you in resolving the issue.
Yes! RentMyStay allows you to shift from your current property to another available RentMyStay property.

To initiate the shifting process, please contact us through RentMyStay Support Chat and share your current booking details, preferred property or location, and expected shifting date.

Before shifting, you will need to visit and confirm the new property.

Important things to know:

Shifting is subject to property availability.

Applicable movement and renovation charges depend on your stay type (Flexi or Regular), flat type and stay duration.

Any eligible balance from your current booking and security deposit will be adjusted according to the applicable policy after property inspection and electricity-bill reconciliation.

If the new property has a higher rent or security deposit, you will need to pay the difference.

No additional brokerage is charged for shifting between RentMyStay properties.

Our Support Team will guide you through the applicable charges, payment requirements and shifting formalities.

How to contact us:

RentMyStay App/Web → Menu → RentMyStay Support → Chat with our Support Team

Support Hours: 10:00 AM – 6:00 PM
Weekly Holiday: Wednesday
The following items and services are not provided for both Flexi Stay and Regular Stay:

Towels
Toiletries (soap, shampoo, toothpaste, etc.)
Drinking water
Housekeeping/cleaning services

Flexi Stay:

Bedsheets, pillows and blankets are provided.

Additional or replacement linen is not included as a standard service.

Regular Stay:

Bedsheets, pillows and blankets are not provided.

Tenants need to arrange their own bedding and personal essentials.

Please check the amenities listed on the property page for any property-specific inclusions.
Yes! RentMyStay offers virtual site visits through video calls, allowing you to view the property remotely without having to visit in person.

You can schedule a site visit through the Schedule Visit option on the property page of our website or app.

If you would like to arrange a virtual visit or need assistance scheduling one, please contact us through RentMyStay Support Chat.

Our team will help coordinate the virtual site visit based on property and staff availability.
RentMyStay will take responsibility for repair, replacement, or maintenance issues that arise during the first 15 days of the agreement period. After the first 15 days, the related charges will be borne by the licensee.
Yes. Property owners from any city in India can submit their properties for listing with RentMyStay. We promote approved properties through our website, app and partner channels, and assist with tenant verification and rental agreements. Listing approval and tenant placement depend on property suitability and demand.
You can submit a property from any city in India. Visit our List My Home page and share your contact details and property information, including its city, type and furnishing. Our team will review the enquiry and discuss the onboarding process. Submitting an enquiry does not automatically publish your property.
We consider residential property listings from any city in India, including furnished, semi-furnished and unfurnished homes, single rooms, flats up to 3 BHK and independent houses. Each property is reviewed for suitability before approval. Submit the details through our owner enquiry page.
We help market approved properties, handle tenant enquiries and verification, prepare rental agreements, collect rent and coordinate move-in, move-out inspections and maintenance. Owners can view tenant details through the owner dashboard. The services and commercial terms for your property are discussed during onboarding.
We rent out approved properties as complete units rather than placing unrelated tenants in shared accommodation. If you have a single-room unit or are unsure how your property would be listed, please share its details through the owner enquiry page for review.