User Terms | Alt Service Apartment

• As per our company policy check-in|check-out time is 01:00 PM to 11:00 PM.

Cancellation terms depend on the booking type, cancellation timing and booking status.

General Rules

• Within 24 hours of booking: Full refund, provided the cancellation request is received before the scheduled move-in time.

• After 24 hours of booking and before the scheduled move-in time: The applicable cancellation charge will apply, unless the future-booking flat-confirmation exception below applies.

• At or after the scheduled move-in time: No booking/rent cancellation refund will be provided.

• Applicable GST will be charged on cancellation fees.

Cancellation Charges

• Daily Booking: 50% deduction.

• Flexi Rent / Short-Term Stay: ₹3,000 cancellation charge.

• Regular Rent / Long-Term Stay: 90% deduction and 10% refund.

Future Bookings Awaiting Flat Confirmation

• If the flat number has not yet been confirmed, the booking may be cancelled at any time before flat confirmation for a full refund.

• After flat confirmation, a full refund remains available for 24 hours from the time of confirmation, provided the cancellation request is received before the scheduled move-in time.

• After this 24-hour confirmation window, the standard cancellation terms for the applicable booking type will apply.

Additional Conditions

• For qualifying bookings where no physical site visit was completed before booking, a ₹2,000 cancellation charge may apply after any applicable full-refund window has ended and before the scheduled move-in time, subject to verification of the booking and visit history.

• A property visit completed by a friend or family member on behalf of the customer is considered a completed physical site visit.

• No booking/rent cancellation refund is provided at or after the scheduled move-in time. Free movement to another available RentMyStay property may be provided within 48 hours after move-in, subject to availability and applicable movement terms.

• If the customer does not move in or the required payment remains unpaid for more than 48 hours after the scheduled move-in time, the booking may be cancelled and no booking refund will be provided.

• Security-deposit refunds and final settlement after move-in are handled separately according to the applicable booking or rental agreement terms.

• To request cancellation, email contact@rentmystay.com with your booking details.

For the complete and current policy, please refer to the Cancellation Policy.

Payment Terms

• You need to pay rent in advance before move-in date or at start of the month before 5th via ECS or bank transfer, whichever is earliest.

Late payment charges

• After 5th day: INR 500 for every day of delay thereafter.

Rent

• Monthly home rent.

• Apartment maintenance charges wherever applicable.

Your rent does not cover

• Monthly Water charges.

• Monthly Electricity Charges.

• Monthly Cooking Gas charges.

• Monthly DTH and Internet recurring charges.

• Basically, any recurring charges for maid, cleaning etc

• Any additional furnishing that’s not part of the standard package

"NO FOOD IS INCLUDED IN THE MONTHLY RENT"

Personal Belongings

• The tenant shall be responsible for his/her belongings in the scheduled premise.

• The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.

Home Furnishing

• In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.

• For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places.

• We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.

Deposit Payment Terms

• You need to pay security deposit before move-in.

• You pay a part of security deposit, called Booking amount, towards booking the place.

• This booking amount would be adjusted in the security deposit.

• The security deposit you pay is mentioned in your agreement.

• All payments have to be paid online

Booking Amount Refund Terms

• Refer cancellation terms.

Security Deposit Refund Terms(Short Term)

• Deposit is refundable only if the rent is paid for the entire booking duration . No refunds are provided for no-show or early checkouts.

Security Deposit Refund Terms(Long Term)

• Security deposit shall be refunded within 3-5 working days of move-out

• We shall deduct the following charges, if applicable, from security deposit while
– One month rent towards renovation charges on move-out.
- One month's rent if the tenant doesn’t serve the notice period of one month.
- Any late payment fine & tenant caused damage charges based on actuals.
- Any unpaid rent, utility payments.

• The balance amount, after applicable deductions, will be refundable within 3-5 working days after move-out once bank details are shared and the keys are handed over.

Deposit Deductions - Long Term(Hyderabad)

• We shall deduct the following charges, if applicable, from security deposit while
– 10 days rent towards renovation charges on move-out.
- One month's rent if the tenant doesn’t serve the notice period of one month.
- Any late payment fine & tenant caused damage charges based on actuals.
- Any unpaid rent, utility payments.

Deposit Deductions - Regular Rent(Bangalore and other cities not mentioned above)