Frequently Asked Questions

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RentMyStay homes are fully furnished houses which can be rented for any duration, be it for Flexible stay of few months or for Regular long term stay.

We offer best alternatives to hotels and service apartments, our homes should not be confused for hotels or service apartments as we don't provide any service. Since we rent on do-it yourself model we expect you to clean and maintain the house by yourself and hand over the flat in the same way we rented you. Reasonable wear and tear are accepted.
Flexi Stay:
• Designed for short-term stays.
• Minimum duration: 1 month.
• Maximum duration: up to 3 months (90 days).

Regular Stay:
• Suitable for long-term stays.
• Applicable for bookings over 121 days.
For any issues or support you can :
1. Raise a ticket via our 'RentMyStay Android/IOS' App or
2. Email us @ help@rentmystay.com or
3. You can also contact our support team @ 9035750377 (10:00 AM –06:00PM) Wednesday Holiday!
All our homes equipped with following things:

Semi furnished:
Equipped with Fan, lights, Geyser, Wardrobes(depending on the property). You can check the description for more details.

Fully Furnished:

• Studio: Please check description for amenities

• 1RK:Please check description for amenities

Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper

• 1 BHK / 2BHK / 3 BHK house or flat:

Kitchen:
Fridge, Empty Cylinder, Gas Stove, Lighter, Regulator, Gas pipe, Cooker 5L, Vessel set of 3, Vessel lid, Tawa, Kadai, 3 x Serving spoon, Small Spoon, Forks, Plate, Steel Glasses, 3 x Small bowl, Knife, Peeling Knife, Coffee Strainer, Chapatti Roller, Chapatti Base, Pakkad

Bedroom(each):
Bed/Cot, Mattress, Cupboard, Light, Fan, Curtains

Hall:
Sofa, Center Table, TV, Fan, Light, Curtains, Calling bell

Bathroom/WC:
Geyser, Dustbin, Bucket, Mug, Mope, Toilet Cleaning Brush, Toilet Sweeper

Misc:
Broom, Door Mat
Additionally following provided for flexi stay customers:
Bedsheets, Pillows and blankets are provided only for flexi stays!

In some properties we provide washing machines (shared).
Cable recharge to be done by tenants.

*Depending upon the building amenities may change please check the amenities before booking
For Regular stay: Bedsheets, Pillows and blankets are not provided!

Towels, Toiletries, Drinking water cans, Housekeeping, Extra linens are not provided for any stay duration i.e.., flexi stay or regular stay
There is no house rules as long as you are a good citizen, adhere to the law of the land and respect your neighbours. If there are any specific house rules, it would be covered under the property description or house rules section.
Depending on your needs you can stay for any duration whether it is for few weeks orfew months. Lock-in Period:

Regular Stay:
The lock-in period for a regular stay is 3 months, followed by a 1-month notice period. If the tenant wishes to terminate the agreement within the lock-in period, a penalty of Rs. 10,000 will be charged for breaking the lock-in.

After completing the 3-month lock-in, the tenant can terminate the agreement by giving a 1-month advance written notice. If the notice is not served, an additional 1 month rent will be applicable.

Flexi stay:
After the initial booking period, the agreement can be terminated by providing a 7-day advance written notice. Please note that if you choose to vacate the flat before the end of your booked stay, the remaining rent will not be refunded.

Notice by Email:
In the event of sending a notice via email to contact@rentmystay.com, an acknowledgment from the company must be obtained for it to be considered valid.

Any notice from the company to the tenants will be sent to the registered email ID. Notices sent or received through any other mode will not be accepted.
The token/booking amount must be paid to confirm the booking. Once you have paid the token/booking amount, we won't show the house to any other customers and the place is booked for you. The token/booking amount will be adjusted in your security deposit. If you end up cancelling your booking, the token/booking amount shall be refunded based on cancellation policy.
Below is the link for further reference
Cancellation Policy
Rent Inclusions and Exclusions:

Rent Coverage:
Your rent includes your stay at the flat along with all the amenities provided.

For Flexi stay:
• Electricity: Charged as per actual usage.
• Gas Refill Charges: Rs 1,500 per refill.
• Renovation Charges: Rs 1,000 charged towards renovation.
• Cleaning Charges: If the flat is not left in a reasonably clean condition, an additional Rs 1,000 will be charged towards cleaning.
• Damages: No additional charges will be applied unless there is damage in the flat.

For Regular stay:
• Utilities: All utilities, including cable, electricity, gas, Wi-Fi (if any), and maintenance charges, must be paid separately.
• Gas Refill Charges: Rs 1,500 per refill.
• Damages: In case of any damage in the flat, additional charges will be applicable.
• Agreement Reference: Please refer to your rental agreement for more details.

Rent Does Not Cover:
• Monthly electricity charges
• Monthly cooking gas charges
• Monthly DTH and internet charges
• Any recurring costs for maid, cleaning, etc.
• Any extra furnishings beyond the standard package
• Food is not included in the daily or monthly rent

No, Rent and deposit are fixed. Since we exclusively maintain these properties and booking only happen through us you can be assured that rent and deposit will be same if you pay online or at the property.
Pay and update the UTR no. before invoice start date and earn 100 points.
Payments can be updated on the website or using app.
In case of payment to caretaker or ground staff, 100 points given for payments received within invoice start date +5 days.

Point can be converted at the time of checkout or new booking.
100 points = 10Rs. * This shall be updated from time to time.
Move-in time –01:00 PM and Move-out time – 11:00 AM Ex: If the booking is from 3rd June to 15th September then you can move in at 01:00 PM on 3rd June and move out by 11:00 AM on 15th September. If you are moving out after 11:00 AM one day rent will be charged.
(These timings will be the same for flexi and regular stays).
Before you move in, you have to pay the 1st month rent in advance and the security deposit and Rs 1,000 onboarding for regular stay and Rs 1,500 onboarding for flexi stay. These need to be paid prior to the move-in date. Once this is done, you would be handed over the keys to your new place!
Decide in which area you need the flat
Decide if you need the apartment for Flexi or Regularstay
Select the dates and no. of guests.
Check the amount displayed.
Mention your details required for booking such as contact number, address etc.,
Make the payment, the payment gateway is secured and accepts all Indian cards, internet banking, Wallet, UPI etc.,
To book the flat Rs 5,000.00 booking amount needs to be paid, which will be adjusted with deposit. Full amount needs to be paid before move-in date.
ID proof is mandatory for all the tenants, be it for Flexi stay or Regular stay, one could upload the ID proof from the booking email sent to your registered email or using the RentMyStay APP. This needs to be done before move in and to confirm the booking.
Keys will be arranged at the apartment you are moving into. You will be required to provided ID proofs(KYC) for all occupants, sign the agreement and clear all payments before move-in. If you are making online payments make sure the payments are cleared to avoid delay in move-in.
In case you need any assistance you could reach the support team @ 9035750377: (10:00AM –06:00PM)
Personal Belongings
The tenant shall be responsible for his/her belongings in the scheduled premise. The owner or its representatives shall not be liable for any theft of personal belongings of the tenants.

Home Furnishing
In case of theft/loss and damage of any furnishing or appliance or furniture, all the tenants shall be held responsible & owner or its representative shall have the right to deduct money from security deposit of tenants towards compensation of the loss.
For general maintenance & showing houses to other tenants, RentMyStay's employees or its affiliate partners may keep a copy of the keys of your house. We advise you to keep your valuables locked inside the cupboards & never leave them unattended in open places. We shall not be responsible for any theft or accidental damage to your valuables in case of an untoward incident.
You can cancel by emailing us at contact@rentmystay.com.
For cancellation terms refer the below link:
Cancellation Policy
You can know and pay your rent/dues by logging into your dashboard.> My stay >invoice > click pay or update UTR id > select the payment method.

For all online transfers please email the screenshot to contact@rentmystay.com

Late payment charges:
A delay of more than 5 days from the invoice start date will attract a late payment fee of Rs. 500 per day until the payment is cleared
Please click below for a small Video tutorial to help you further. https://youtube.com/shorts/yysAliuZB4s.
By default rent due date is the move-in date as mentioned in your agreement i.e.., if you moved to the flat on 24th June, you need to pay the rent by 23th of each month. We provide additional 5 days grace period to pay the rent till which no late payment charges are applicable i.e.., you can pay the rent on or before 29th of each month in this example. If you paying after due date additional late payment charges will be applicable.
In case if you wish to change the due date to 1st of the month to match with your other commitments the same can be done. In such a case if you move-in date is on 24-June, you can pay the pro-rated rent from 24th to 30th and from next month your due date shall be changed to 1st of each month. Subsequently rent can be paid on or before 5th of the month (with 5 day grace period) in this example.
We welcome extended stays!

• You can now request an extension directly via our website or app. Just go to “My Stay” → “Vacate/Extend” to submit your request.
• Extension is subject to availability, and we recommend booking early, as we cannot guarantee the same flat or availability for extensions.
• You may also email us at contact@rentmystay.com to request an extension.

Extension Policies:
• Once confirmed, ₹10,000 will be blocked from your deposit as a non-refundable booking amount.
• If the extension is cancelled, this amount will be forfeited, as we block future bookings for the flat.

Flexistay extensions:
• No extra charge for extensions over a month
• Payment must be made before the new extension start date
• We may accept new bookings after your original move-out date. If a booking is confirmed, extension will not be possible.
During Notice Period:
• If requested via email or support call → ₹500 penalty (subject to availability).
• If requested via app/website → ₹100 penalty.
For Flexi stay as well as Regular stay maintenance charge is included in the rent. You can refer your agreement for more details.
For Monthly stays, booking is from the date of booking to one day before the calendar date of next month. Ex.: from 01:00PM on 3rd June to 11:00 AM on 2nd July
Our customer care is available between 10:00 AM and 06:00 PM, If you need to move-in beyond the mentioned time you need to collect the keys before. In exceptional cases building caretakers can make alternative arrangement. RentMyStay shall not be held responsible if any issue arises.
We make the shifting process smooth and hassle-free. However, there are a few important steps and charges to keep in mind:

Before shifting to a new flat, you must personally visit and confirm the property to ensure it meets your requirements.

Shifting between flats involves a one-time movement charge based on your current flat type:
• From 1BHK -> Any flat: 1,000
• From 2BHK -> Any flat: 2,000
• From 1RK/Studio -> Any flat: 1,000

Important
• Movement charges plusone month’s rent for the new flat must be paid upfront before shifting
After you vacate your new flat, renovation charges will be deducted from your deposit:
• 1BHK / 1RK / Studio: ₹1,000 + 18% GST
• 2BHK: ₹1,500 + 18% GST
Booking & Deposit Adjustments:
• Any balance amount from your current booking will be adjusted to the new booking.
• Your security deposit from the old flat will be adjusted only after:
     1. Inspection of damages (if any), and
     2. Submission of the final electricity bill (E-bill) for the old flat.
One of the benefit of staying with RentMyStay is the flexibility to move across our network of homes.
The difference in rent/deposit between the homes will be adjusted, and if the new home has higher rent/deposit, tenant has to pay the difference. During movement the flat will not be painted but all required maintenance check and cleaning of the flat will be performed for the new flat. Any repairs or maintenance for the fixtures will be performed.

If stay is less than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 3,000.00
If moving from 1BHK -> Any other flat : Rs 5,000.00
If moving from 2BHk -> Any other flat : Rs 8,000.00

If stay is longer than 11 months the movement fee is as below:
If moving from 1RK/Studio/Room -> Any other flat: Rs 5,000.00
If moving from 1BHK -> Any other flat : Rs 7,000.00
If moving from 2BHk -> Any other flat : Rs 10,000.00
RentMyStay does not take or charge any brokerage charges.
All charges are clearly mentioned in the agreement and dashboard. We do not charge anything apart from the charges mentioned in the agreement.
You can either do a physical visit or virtual visit via video call.

On the website, there is an option to schedule a visit. You must fill all essential information and schedule a visit at your convenience. For further assistance, you can also contact the sales person.
From 08:00 AM to 07:00 PM, you can plan a physical visit by clicking on the schedule visit button on the property description. We may also offer a video tour of the property if necessary. On a case-by-case basis, you can also request a site visit outside of these hours. You are welcome to contact us about it.
There will be no cancellations required, however feel free to reschedule as per your convenient time.
We transparently display all information you need to know about the property on our site and you may contact the salesperson for further information.
Pets not allowed.
To enhance your comfort and convenience, we are pleased to provide access to the Wi-Fi network in the common areas of the property. Please note that this network has limited coverage inside the flats and is intended for limited use only.
Yes, RentMyStay provides couple friendly flats based on terms. If you are using it for legitimate reasons, we allow it. We collect ID proof of all occupied tenants for security reasons.
Yes, bachelor flats are available for rent.
We periodically acquire pictures of the complete house while onboarding a property on our website from the owner in order to correctly portray its characteristics. The same information is available on our website/app. It's possible that there may be slight change in the furniture, you can confirm the same before booking.
In fully furnished houses, we offer a standard package of amenities along with furniture. Also, you can choose some amenities like Power backup/invertor, Washing machine, Wi-Fi, New kitchen Utensils, and Blanket/Cotsheet by paying extra charges.
All houses have 2 wheeler parking. Car parking depends on the properties and may be chargeable. Please confirm before booking.
On our site, we clearly present all of the information you need to know about the property. The description is displayed on the property page.
We display the property's location on Google Maps so you can learn more about the neighbourhood and nearby amenities
Bills for gas, Television(DTH), Drinking water and Electricity.
Login to dashboard or mobile app and update the bank details.
You can email your last month electricity bill and last payment receipt for reconsilation.
Ensure flat is inspected for any damages by the staff before your move-out as you will incur damage charges if any during the refund.

Refunds will be processed within maximum 4 to 5 working days after move-out.
All the refunds happen via bank transfer only..
The long term or regular stay agreement will be for a period of 11 months.
If you wish to vacate the flat email us @ contact@rentmystay.com, all deductions will be as per the agreement terms.
Yes, you can change Flexi stay booking to Regular stay booking by contacting the sales team. The new rentals will take effect only when all payments have been made and the term is changed in the agreement. Regular stay to Flexi stay is not possible.
RentMyStay standard Move in / Move out time is 01:00 PM-11:00 PM so in case if the customer wants to Move out late then extra charges will be applicable.
A mandatory notice should be issued in accordance with the terms and conditions of the agreement. If notice is not provided the rent for the notice period shall be deducted and rest of the amount will be refunded.
Yes you can extend the stay for whatever dates you want. During your notice period if you would like to extend Rs 500(Penalty charges) will be applicable and subject to availability.
RentMyStay properties are located all across Bangalore and the all the locations are safe. We take safety related concerns very seriously and ensure our tenants have a seamless stay throughout their tenure.
If you are unable to reach our property manager you can raise a ticket for call back or contact our support team @ 9035750377: (10:00 AM – 06:00PM) Wednesday Holiday!
Once all payments are cleared and agreement is signed, Sign In to your
RentMyStay DASHBOARD - >MY STAY -> INVOICE & AGREEMENT, Owner Pan details is mentioned in this page
Alternatively the same is mentioned in Invoices and Agreement.
Cancellation & Refund Policy:

Before Flat Confirmation:
Customer can cancel the booking any time before the flat is confirmed. Full refund will be provided.

After Flat Confirmation:
If you cancel within 24 hours of flat confirmation, full refund is still applicable.

After 24 Hours of Flat Confirmation:
Cancellation after 24 hours may be subject to standard cancellation charges.

For detailed policy, please refer: Cancellation Policy
You can now submit your vacate notice and mark your move-out directly on the website or app. Go to “My Stay” → “Vacate/Extend”.

Before Vacating:
• Submit vacate notice via the app/web or email us at contact@rentmystay.com with your planned move-out date.
• Notice period required:
    – 1 month for Regular Stay
    – 7 days for Flexi Stay
• Failure to provide notice may result in a penalty.
• Ensure:
    – You’ve completed 3 months lock-in and 1 month notice (for regular stays)
    – All rent and utility bills are paid (rent cannot be adjusted with deposit)
    – Get a flat inspection done by the caretaker on your last day
    – Update your bank details via the dashboard, app, or email
• Move-out time is 11:00 AM. Delays may lead to extra charges.

On the Day of Vacating:
• Mark move-out on the app/website and hand over keys to the caretaker.
• Refund will be processed within 3–5 working days, once bank details are updated.
You can download your agreement by Signing In to your
RentMyStay DASHBOARD - > MY STAY -> INVOICE & AGREEMENT -> DOWNLOAD AGREEMENT
https://youtube.com/shorts/gGIjZKpsKFc?feature=share
Login to the user app -> My Stay -> Monthly Invoice -> Pay now->Pay by Bank/Update Transaction->Enter Transaction ID /UTR Number->Submit

Login to web portal -> My Stay -> Invoices and Agreement -> Pay / Update Transaction ID ->Bank Transfer -> Enter Transaction ID /UTR Number->Submit
https://youtu.be/BrXGwnrIe8k
electricity_bill

Search for “BESCOM bill desk” in browser and enter account number mentioned in the BESCOM Electricity bill, submit and pay the bill.

Login to any payment app (Phone pay, Google pay, Paytm or any Bank app), enter account number and pay the bill. Delay in Electricity bill payment may cause additional interest or power disconnection.

Quick link to pay electricity bill
https://www.bescom.co.in/bescom/main/quick-payment
Kindly segregate the garbage in to dry waste and wet waste and hand over the garbage to the garbage collectors. If not segregated properly the garbage collectors don’t collect garbage.

In some buildings Convenience charges will be charged by Caretaker and he will collect the garbage from the flat and handover to the garbage collectors. Garbage management is not included in the Rent or Maintenance charges. Local municipal authorities will impose penalty for improper segregation and disposal of the garbage.
While check-in time customer has to pay deposit amount one month rent & onboarding charges

Regular stay: Deposit as per website price, onboarding 1000/- (non-refundable)

Flexi stay: Deposit 15,000 (fixed), onboarding 1500/- (non-refundable)

What are the extra charges?
• Gas refilling charges
• Electricity
• Drinking water
• Garbage (200/- fixed)
• TV recharge

If common electricity meter charges?
Studio and 1RK – 800/-
1BHK – 1000/-
2BHK – 1500/-

What is the notice period for vacating?
Regular stay: 3 months locking period and 1 month notice period
Flexi stay: 7 days notice period before vacating

Are there any renovation or move-out charges deducted from the deposit?

Regular Stay less than 11 months – renovation charges mentioned below:
1BHK → ₹10,000
2BHK → ₹15,000
Studio / 1RK → 1 month rent

Stay more than 11 months – renovation charges mentioned below:
1BHK → 1 month rent
2BHK → 1 month rent
Studio / 1RK → 1 month rent

Flexi Stay less than 6 months – renovation charges mentioned below:
Studio / 1RK & 1BHK → ₹1,000
2BHK → ₹2,000

Flexi Stay more than 6 months – renovation charges mentioned below:
Studio / 1RK & 1BHK → ₹2,000
2BHK → ₹3,000

GST on Renovation Charges
18% GST is applicable only on renovation deduction amount (not on rent or deposit).
Yes, to claim HRA, you must provide a rent receipt. HRA will be applicable only on the house rent and not on any other components.