FAQ

Frequently Asked Questions

For any issues or support you can :

• Raise a ticket via our 'RentMyStay Andriod' App or

• Email us at help@rentmystay.com or

• You can call us on our support number.

Issues raised via App or email are tracked and responded on priority. Always mention your contact number and your available times so we can reach you quicky.

We prefer you reach us by email / Android app for better tracking, however following are the contact numbers:

Sales/Bookings                   (9AM - 8PM) : 8722644000

Support/Issues                   (9AM - 7PM) : 7204315482

Finance and Operations    (10AM - 6PM) : 8904653836

RentMyStay homes are fully furnished houses which can be rented for flexible duration, be it for a short term or long term. They are best alternatives to hotels and service apartments and our homes should not be confused for hotels or service apartments. Since we rent on do-it yourself model we expect you to maintain the premises and inside the house clean and hand over the flat in the same way we rented you. Reasonable wear and tear is accepted.

All our homes come with following things:

Semi furnished homes:

•Come with Fan, Geyser, Wardrobes as per property pictures.

Furnished without Electronics:

• Gas stove , Cylinder with Gas

• Kitchen utensils: Cooker, Vessel, Tawa, Kadai, Kettle, Serving spoons, Small spoons, Fork, Plates, Glasses, Knife, Peeling Knife, Coffee Strainer, Chapathi Roller,

• Closet Items: Bucket, Mug, Floor Sweeper, Mop, Toilet Cleaning Brush, Plastic sweeper,

• Centre table

• Double cot with Mattress

• Sofa / Deewan

• Wardrobes

• Curtains, Door mats

• In Studio flat few of these facilites are not provided.

Fully Furnished with Electronics:

• TV with cable connection *

• Gas stove , Cylinder with gas

• Kitchen utensils: Cooker, Vessel, Tawa, Kadai, Kettle, Serving spoons, Small spoons, Fork, Plates, Glasses, Knife, Peeling Knife, Coffee Strainer, Chapathi Roller,

• Closet Items: Bucket, Mug, Floor Sweeper, Mop, Toilet Cleaning Brush, Plastic sweeper,

• Refrigerator

• Centre table

• Double cot with Mattress

• Sofa / Deewan

• Wardrobes

• Curtains, Door mats

• In some places we provide washing machine (shared/dedicated).

• In Studio flat few of these facilites are not provided.

* Cable connection provided for short term stays with price included in the rent.

* Bedsheets, Pillows are provided only for short term stays!

For any duration booking:

• Towels, Toiletries, Drinking water cans, housekeeping, extra lenins are not provided.

For long terms:

• Cable connection is not provided

• All of the above plus lenins, pillows, blankets are not provided

There is no house rules as long as you are a good citizen, adhere to the law of the land and respect your neighbours. If there are any specific house rules, it would be covered under the house profile.

Rent covers your stay at the Flat with all provided amenities.

For Short terms:

• We cover cable charges since we want to make it hassle free while you are on short term. We provide standard installed channels, any additional channels attracts our service fee + channel package.

• Electricity and gas bills to be paid as per actual.

• If the flat is not left reasonably clean additional Rs.1000 may be charged towards cleaning charges.

There are no additional charges.

For Long Term:

• All utilities including cable, electricity, gas, wifi(if any) and maintenance charges has to be additionally paid. You can refer your agreement for more details.

• If the flat is not left reasonably clean additional Rs.1000 may be charged towards cleaning charges.

NO, Rent and deposit are fixed.

Since we exclusively maintain these properties and booking only happen through us you can be assured that rent and deposit will be same if you pay at online or at the property.

Booking will be from 12PM to 11.30PM on the last day. Eg : If booking is from 3-June to 15-June, then you can move-in on 12PM on 3rd June and move-out by 11.30AM on 15th June.

For Monthly stays bookings are from the day of booking to one day before the calendar date of next month. Eg: from 12PM on 3rd June to 11.30 AM on 2nd July

ID proof is mandatory for all the tenants, be it for short term or long term, one could upload the ID proof from the booking email sent to your email. This needs to be done to confirm the booking.

• Keys will be arranged at the apartment you are moving into. You will be required to provided proofs, sign the move-in form and clear all payments before move-in.

• If you are making online payments make sure the payments are cleared to avoid delay in move-in.

• You could reach the team on +91 7204315482

• Our team would co-ordinate your move-out

• You could also reach us on +91 7204315482

• All the refunds happen via bank transfer.

• You will receive an email 2 days before checkout with a link to share your bank details, you share the bank details in that.

• Alternetively you can also send the bank details to help@rentmystay.com. Refunds will be processed within maximum 4 to 5 working days after move-out

• Decide in which area you need the flat

• Decide if you need the apartment for Short Term or Long Term

• Select the dates and no. of guests.

• Check the amount displayed.

• Mention your details required for booking such as contact number, address etc.,

• Make the payment, the payment gateway is secured and accepts all Indian cards, internet banking, Wallet etc.,

To book the flat for less than a month stay, full amount needs to be paid and for stays longer than a month 10k booking amount needs to be paid, which will be adjusted with deposit. Full amount needs to be paid before move-in date.

You can cancel by calling our customer care. Please refer cancellation policy on refunds.

• Before move-in: Deposit + First month rent, our rentals are “Pay and Use Model”
• Every month: Recurring monthly rentals and any other charges to be paid at the beginning of each month.
• You could pay the rent by cash, using our portal OR via online transfer via NEFT/IMPS to below account:
A/C holder Name: Bright Path Technology and Services Pvt Ltd
A/C no: 64140859192
IFSC Code: SBIN0040582
Bank: State Bank of Mysore
For all online transfers please email the screenshot to payments@rentmystay.com

We welcome extended stays! Kindly drop an email to help@rentmystay.com requesting for booking extensions. Extension is subject to availability. We request you to book as long as you are sure since we can’t guarantee the same flat or availability for extension.

Upon confirmation of extension Rs.10000 will be blocked for the same from the deposit as a booking amount. The booking amount is non-refundable if the extension is cancelled as we stop taking any future booking for the flat post your extension.

Extension for Short Term booking:

• If the stay is extended for couple of days an additional 100 Rs per day would be charged.

• For more than a month there are no additional charges.

• Payment towards extension has to be made before the extension Start date.

• For short term maintenance charge is included in the rent.

• For long term additional maintainance charges should be paid along with the rent. You can refer your agreement for more details.

• You can pay the balance rent by cash/neft/IMPS. But full amount has to be paid before move-in and key handover.

• For Monthly stays bookings are from the date of booking to one day before the calendar date of next month.
Eg: from 12PM on 3rd June to 11.30 AM on 2nd July

• Our customer care is available between 10AM and 8PM, If you need to move-in beyond the metioned time you need to collect the keys before. Our team will not be reachable after office hours.

• One of the benefit of staying with RentMyStay is the flexibility to move across our network of homes.

• The difference in rent/deposit between the homes will be adjusted, and if the new home has higher rent/deposit, tenant has to pay the difference.

A nominal movement fee is charged:

• If moving from 1RK/Studio/Room -> Any other flat : Rs.5000

• If moving from 1BHK -> Any other flat : Rs. 8000

• If moving from 2BHk -> Any other flat : Rs. 12000

• All Booking extensions are subject to availability. Kindly drop an email to help@rentmystay.com requesting for booking extensions.

• Upon confirmation of booking extension, Rs.10000 will be blocked for the same from your deposit as a booking amount. The booking amount is non-refundable if you don't extend the booking as we stop taking any future booking for the flat.

• Payment towards extension has to be made before the extension start date.